Credit specialist

Job Description

Lending and Trade Services Operations Specialist The Operations Specialist role will be responsible for supporting all functional and workflow activities in the creation and review of our Letters of Credit and Documentary Collection files.

These include but not limited to Standby Letters of Credit, Commercial letters of credit for Import and Export, Documentary and Direct Send Collections and Bankers' Acceptances.

This role will collaborate with various internal and external partners to respond to inquiries and resolution of documentation exceptions.

LTS support the global and commercial lending product offerings within all designated commercial, retail, and wealth business lines.

Please Note : This is a hybrid position; 3 days / week onsite per manager discretion.

Position Competencies

Successful incumbents must possess strong communication, interpersonal, time management, critical thinking and problem-solving skills.

The candidate must have proven ability to work independently, customer focus, political savvy, drive for result and effectively deal with ambiguity and decision quality.

Position Responsibilities : Execute and drive operational excellence - Perform services activities to achieve established operation, executive and client target metrics that include :

• Monitor, create, assign, and distribute work and requests received.
• Conduct comprehensive analysis of Documentary Collection, Export, Import and Standby Letter of Credit transactions.
• Validate data on Letter of Credit application, agreements and credit approval documentation for completeness and adherence to banking policies / regulations.
• Perform Customer Onboarding Activities Perform all required document safekeeping, mailing and imaging activities.
• Develop and update policies and procedures related to support responsibilities.

Enhance the Experience

• Answer clearly and concisely all email and phone inquiries within established service levels.
• Handle and resolve complex customer inquiries and / or processing issues.
• Meet with business partners when assistance is requested.
• Identify areas of improvement or objective for enhancing customer experience.

Risk Management

• Ensure compliance with all respective regulatory requirements and guidelines.
• Ensure all activities are completed according to established policy and procedures.
• Ensure adherence to all customer authentication and release of sensitive information

policies and procedures in hybrid / remote working environment.

Last updated : 2024-02-24