What are the responsibilities and job description for the Senior Business Deposit Services Client Services Representative position at Comerica Bank?
Business Deposit Services SR Client Services Representative
The Business Deposit Services (BDS) SR Client Services Representative (SR CSR) is responsible for providing excellent customer service to both internal and external clients while adhering to Bank policies and procedures. This BDS SR CSR position is located at 411 W Lafayette and currently reports to the National BDS Operations and Client Services Manager. The BDS operations team handles clients in the title escrow, corporate escrow, municipalities, labor management, financial institutions, non-profit sector, and other specialty businesses. This position will initially focus on supporting local and state municipalities, correspondent financial institution banking relationship and non-profit clients. The position may provide back-up to our title escrow and labor management clients as well, for exception handling and to provide a leveling of volumes between teams.
Servicing of these clients includes all aspects of account handling from opening/closing accounts, daily processing of client or agreement generated transactions, researching deposits and disbursements on behalf of our customers and processing of client account documentation and documentation addendums. BDS SR CSR's are expected to respond to telephone, email and fax inquiries from clients, account officers and other internal/external sources while independently responding to and resolving issues quickly, creatively and within regulatory and audit compliance. The BDS SR CSR is expected to train and support other staff as necessary.
The Business Deposit Services (BDS) SR Client Services Representative (SR CSR) is responsible for providing excellent customer service to both internal and external clients while adhering to Bank policies and procedures. This BDS SR CSR position is located at 411 W Lafayette and currently reports to the National BDS Operations and Client Services Manager. The BDS operations team handles clients in the title escrow, corporate escrow, municipalities, labor management, financial institutions, non-profit sector, and other specialty businesses. This position will initially focus on supporting local and state municipalities, correspondent financial institution banking relationship and non-profit clients. The position may provide back-up to our title escrow and labor management clients as well, for exception handling and to provide a leveling of volumes between teams.
Servicing of these clients includes all aspects of account handling from opening/closing accounts, daily processing of client or agreement generated transactions, researching deposits and disbursements on behalf of our customers and processing of client account documentation and documentation addendums. BDS SR CSR's are expected to respond to telephone, email and fax inquiries from clients, account officers and other internal/external sources while independently responding to and resolving issues quickly, creatively and within regulatory and audit compliance. The BDS SR CSR is expected to train and support other staff as necessary.
Position Responsibilities:
- Utilize 15 internal applications necessary to originate client transactional activities, including direct client calls to confirm and authenticate wire and internal fund transfer requests, cashier check requests, troubleshoot and resolve routine account inquiries related to checking, savings and trust accounts and perform other high volume/high dollar transactional servicing activities.
- Provide remarkable customer service through all customer interactions, client onboarding and closing of accounts, and in document processing for our most complex relationships.
- Perform final review and validation of all documentation received in the department and ensure documents are coordinated with outside departments.
- Ensure CIP, OFAC and other regulatory requirements follow applicable federal, state and local laws and regulations, and Comerica's compliance policies and procedures when opening new client bank accounts, updating account documentation and/or processing account transactions.
- Maintain client legal and operations files, both paper and electronic, ensuring audit standards are in place and applicable always. Conduct primary/secondary file storage activities to meet company lifecycle management requirements for BDS 411 assigned team.
- Provide ongoing support to other BDS client service representatives as needed to ensure coverage across related business lines.
- Conduct review of department procedures and update procedures accordingly to account for process changes or other updated activities. Present procedural changes to management and other team members in a training mode to ensure updates are implemented department wide.
- Act as point of contact for complex questions from banking centers and other departments regarding accurately processing deposits and other transactions for department assigned accounts.
- Assist management with special projects as assigned.
Position Qualifications:
- High school diploma or general education diploma (GED)
- 4 years of customer service interaction and/or call center experience
- 4 years of banking or financial service experience, including client transactions and research
- 4 years creating and executing internal and external business correspondence
- 3 years deposit products and related application experience including Hogan, Trio and Check Image
- 2 years experience with procedure writing and experience working with and managing SharePoint pages
- 2 years of utilizing Microsoft Office Products including Word, Excel and PowerPoint
- 2 years working with OFAC/AML/KYC requirements related to bank accounts
8:00am - 5:00pm Monday - Friday
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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