What are the responsibilities and job description for the Front Desk Supervisor position at Comfort Inn by Choice Hotels?
We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.
You must have flexible scheduling availability to include mornings, evenings, weekends, and/or holidays.
Job Requirements:
- Check-in/Check-out hotel guests
- Process all payments according to established hotel requirements
- Provide information and assistance to all guests and vendors
- Prepares all necessary reports during each shift for the management team
- Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
- Assist in creating and distributing the team member schedule in a timely manner
Job Qualifications:
- Highly motivated team player with strong initiative and desire for achievement
- Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
- Ability to work well in stressful situations
- Readily available and approachable for all guests while providing excellent guest service
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Ability to commute/relocate:
- Falls Church, VA 22044: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Required)
Experience:
- Hotel experience: 2 years (Preferred)
- Hotel: 2 years (Preferred)
Work Location: One location