What are the responsibilities and job description for the Front Desk Agent position at Comfort Inn Somerset?
Job Overview
We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is crucial in creating a positive experience for all visitors and requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Respond to phone calls promptly, demonstrating excellent phone etiquette.
- Assist with billing inquiries and process payments accurately.
- Collaborate with housekeeping and other departments to ensure guest satisfaction.
- Address any guest complaints or issues promptly and professionally.
- Promote hotel amenities and services to enhance the guest experience.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Excellent communication skills with the ability to interact effectively with diverse guests.
- Proficient in using phone systems and handling multiple calls simultaneously.
- Ability to work flexible hours, including weekends and holidays as needed.
- Strong problem-solving skills and a commitment to providing outstanding guest services.
Join our team as a Front Desk Agent, where your contributions will be valued, and your efforts will directly impact the satisfaction of our guests!
Job Type: Part-time
Pay: $10.31 - $11.07 per hour
Expected hours: 16 – 32 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Night shift
Experience:
- Hotel experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Somerset, PA 15501 (Required)
Ability to Relocate:
- Somerset, PA 15501: Relocate before starting work (Preferred)
Work Location: In person
Salary : $10 - $11
