Dental Office Manager

Dental Office Manager

Full-Time - 4 days/week - Mon-Thurs.

Core Focus:

Best in Care for Oral Health

Our Niche:

We strengthen and improve the connection between our patients’ smiles and their overall health & well-being.

Core Values:

· Compassion

· Excellence

· Integrity

· Teamwork

· ‘17 over 47’- It takes 17 muscles to smile and 47 to frown. We choose to smile at work, and we aspire to generate smiles on our patients each day. We hope that the smiles also result in a strong work-life balance – when we smile at work, we hopefully smile after work too!

Position Summary:

The Office Manager manages the day-to-day functions and staff of the practice. This includes but is not limited to; acting as a liaison between patients and practitioners, maximize patient scheduling and flow, monitor insurance processing, collections, and AR.

This position actively promotes effective and efficient operation of the practice while meeting or exceeding financial goals of the practice and/or the company. The Practice Administrator fosters favorable public relations with patients, parents, staff, dentists of the practice and all external customers.

KEY RESPONSIBILITIES:

• Manages day to day activities and staff of the practice.
• Acts as liaison and provides support to dentists and staff.
• Assures maximized collection on daily basis.
• Monitors AR on a weekly basis.
• Keeps credit balances at minimum.
• Manages workflow to assure smooth and efficient patient flow.
• Assures compliance with company policies.
• Oversees inventory control management of supplies – dental and front office.
• Ability to evaluate team members and perform employee reviews with input from the dentist(s).
• Understands disciplinary/discharge policy.
• Ensures adherence to OSHA standards for safety and infection control.
• Assures compliance with all HIPAA regulations.
• Assures appropriate documentation of any patient complaint or incident and works to resolve issues following management policies. Informs Director of Operations of such.
• Attends seminars/training that are applicable to practice and leadership development.
• Handles all staff issues, complaints and concerns in a timely and confidential manner.
• Develops team meeting agenda and runs meeting on a monthly basis.
• Provides training for clerical staff and front desk as appropriate.
• Completes required reports in timely manner; understand content and has ability to address issues.
• Motivates, communicates, and provides a positive environment in which all employees find job satisfaction.
• Communicates frequently with Director of Operations on status of all practice functions (especially financial) and issues.
• Notifies HR Director and Director of Operations of employee issues.
• Performs all duties as requested by dentist and/or corporate management.
• Assures productive, full schedules for each provider.
• Oversees appropriate entry and scheduling of treatment plans.
• Assures recall/reactivation efforts.
• Monitors unscheduled treatment and assures attempts at scheduling patient.
• Assures accurate daily deposit; make bank deposit.
• Performs payroll duties and tracks team member benefit hours.

BASIC QUALIFICATIONS:

• High School diploma
• Business courses and understanding of accounting principles.
• Five (5) years of dental office experience.
• Dental management software experience. EagleSoft preferred.
• Dental Insurance experience
• Human resource knowledge

Clerical/Office Skills: PC w/Word or WordPerfect, email, typing, filing, ability to perform research to resolve problems.

Communication: Written & verbal skills required, answers telephone, email, able to fax/scan reports.

*Bilingual/Fluent in Spanish strongly preferred.

THIS ROLE IS PERFECT FOR:

· Someone who is an effective leader and can provide support to their team and the organization

· Someone with who takes pride in their work

· Someone who has a growth mind-set

· Someone who is internally motivated

· Someone who wants to create an exceptional patient experience

· Someone who sees the true value in dentistry and the services we provide

Job Type: Full-time

Pay: $24.00 - $32.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dental Office Management: 1 year (Preferred)

Ability to Commute:

• Worcester, MA 01609 (Required)

Work Location: In person

Salary : $24 - $32