What are the responsibilities and job description for the Residential Service Coordinator position at Common?
About the Role
Common is growing rapidly across the country. We are looking for a personable and self-motivated critical thinker to join our team as our members’ main point of contact for questions related to their life at Common. If you join our team, you’ll play an invaluable role in setting the tone of every member’s experience in Common. This is an entry-level position with strong career development and the opportunity for growth within the organization.
Responsibilities
- Be the face of Common for members at the property addressing member inquiries as they come up
- Handle move-in and move-out tasks
- Serve as the first point of contact for all inbound member inquiries, responding to all member inquiries in a timely manner via email and phone
- Draw on the broad knowledge of our homes and services to address member issues, often working closely with the Property Services, Legal, and Finance teams to resolve issues and relay important information to members
- Manage communications around member onboarding and offboarding
- Play a critical role in completing the feedback loop between members and the Design, Construction, and Development teams
- Support the Real Estate and Sales teams in coordinating home tours for prospective partners
Qualifications
- Bachelor's degree
- Prior experience working in customer service, hospitality, client relations or account management self-motivated and comfortable working both independently and as part of a team
- Able to perform at a high level in a fast-paced environment
- An extreme level of empathy and ability to connect with people from all walks of life
- Ability to balance a passion for making people happy while setting expectations that will scale
- Exceptional verbal and written communication skills
- Impeccable organization, attention to detail, and ability to handle high volume and manage your own time
- Comfortable using Google suite (Docs, Sheets, Slides, Sites)
- Experience with Salesforce Service Cloud is a plus!
- Able to think critically about how our team can continually improve the member experience
- Rotating evenings, weekends and holidays are expected
What We Offer
Common truly values our employees and wants to do everything to ensure that our employees are not only happy and professionally fulfilled, but also that they have the opportunity to be healthy. Because of this, we are committed to providing a number of affordable and valuable health and wellness benefits for our employees such as:
- Paid vacation and sick time
- Medical, dental, and vision insurance
- FSA HSA options
- Company-paid life insurance
- Company-paid STD/LTD
- Paid parental leave
- 401k plans
Additional benefits such as equity, paid holidays, commuter transit benefits, job training development opportunities a great wellness program are also available. And as always, we are regularly evaluating our offerings to ensure employees' needs are being met.
Common is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.