What are the responsibilities and job description for the Concierge 1 position at CommonSpirit Health?
**Concierge 1**
MercyOne Des Moines Medical CenterDes Moines, Iowa
**Requisition ID** 2021-215420 **Employment Type** PRN **Department** Patient Relations / Customer Service Satisfaction **Hours/Pay Period** 0 **Shift** Day **Weekly Schedule** Monday - Sunday (5 am - 7 pm) **Remote** No **Category** Administrative and Clerical
**Overview**
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
**Responsibilities**
**MercyOne Des Moines provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.**
**We offer the following benefits to support you and your family:**
**Health/Dental/Vision Insurance/Flexible Spending Accounts**
**Voluntary Protection: Group Accident, Critical Illness, and Identity Theft**
**Employee Assistance Program for you and your family**
**Paid Time Off (PTO)**
**Tuition Assistance and Education Reimbursement (applicable positions) supporting career growth and development**
**Matching 401(k) and 457(b) Retirement Programs**
**Wellness Program**
As our Concierge at MercyOne, underthe supervision of the Manager of Patient Experience, you will exhibit and model a welcoming, helpful and caring presence while delivering specific information, directions and assistance to patient(s), families, visitors and staff within MercyOne.
In order to be successful in this role, you'll need to build trust in all your interactions through your professionalism and work ethic. You are very knowledgeable in all areas of your role but always eager to learn more. You keep impeccable records and knowledge of the current electronic medical record system. Confidentiality is of utmost importance to you. You keep your work area clean and free of clutter. Most of all, you understand how vital your role is in the diagnosing and treating of our patients and you're eager to help us succeed in making them better.
**Day-to-day overview:**
Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.
Directs, guides, accompanies and/or transports persons to various sites, locations and areas within Mercy Medical Center, along with offering resource materials and general informational assistance.
Maintains the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, coworkers, medical staff, and the public while performing general summary details.
Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.
Demonstrate appropriate and effective written, verbal, and nonverbal communication with
Maintains confidentiality regarding all patients and personnel information.
**Qualifications**
High School Diploma or equivalent
1 year of Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills; Ability to read, write and speak English fluently
Valid Driver's License and ability to operate a variety of automobiles
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
**Equal Opportunity**
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to
a diverse and inclusive workforce. All qualified applicants will be considered for
employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, marital status, parental status,
ancestry, veteran status, genetic information, or any other characteristic protected
by law. For more information about your EEO rights as an applicant,
please click here. ([ Link removed ] - Click here to apply to Concierge 1 />
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at
CommonSpirit Health™ participates in E-Verify.
MercyOne Des Moines Medical CenterDes Moines, Iowa
**Requisition ID** 2021-215420 **Employment Type** PRN **Department** Patient Relations / Customer Service Satisfaction **Hours/Pay Period** 0 **Shift** Day **Weekly Schedule** Monday - Sunday (5 am - 7 pm) **Remote** No **Category** Administrative and Clerical
**Overview**
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
**Responsibilities**
**MercyOne Des Moines provides you with the same level of care you provide for others. We care about our employees' well-being and offer benefits that complement work/life balance.**
**We offer the following benefits to support you and your family:**
**Health/Dental/Vision Insurance/Flexible Spending Accounts**
**Voluntary Protection: Group Accident, Critical Illness, and Identity Theft**
**Employee Assistance Program for you and your family**
**Paid Time Off (PTO)**
**Tuition Assistance and Education Reimbursement (applicable positions) supporting career growth and development**
**Matching 401(k) and 457(b) Retirement Programs**
**Wellness Program**
As our Concierge at MercyOne, underthe supervision of the Manager of Patient Experience, you will exhibit and model a welcoming, helpful and caring presence while delivering specific information, directions and assistance to patient(s), families, visitors and staff within MercyOne.
In order to be successful in this role, you'll need to build trust in all your interactions through your professionalism and work ethic. You are very knowledgeable in all areas of your role but always eager to learn more. You keep impeccable records and knowledge of the current electronic medical record system. Confidentiality is of utmost importance to you. You keep your work area clean and free of clutter. Most of all, you understand how vital your role is in the diagnosing and treating of our patients and you're eager to help us succeed in making them better.
**Day-to-day overview:**
Models excellent customer service, interpersonal skills, and professional abilities when interacting with all persons.
Directs, guides, accompanies and/or transports persons to various sites, locations and areas within Mercy Medical Center, along with offering resource materials and general informational assistance.
Maintains the ability to work in a team environment and collaborate with a variety of professionals, patients and their families, coworkers, medical staff, and the public while performing general summary details.
Explains and assists in the implementation of hospital policies and procedures for visitors, patients, and the public.
Demonstrate appropriate and effective written, verbal, and nonverbal communication with
Maintains confidentiality regarding all patients and personnel information.
**Qualifications**
High School Diploma or equivalent
1 year of Customer Service experience demonstrating the following: Emotional Intelligence; Proactive; Inquisitive; Resourceful; Compassionate; Ability to work autonomously; Basic computer skills; Ability to read, write and speak English fluently
Valid Driver's License and ability to operate a variety of automobiles
Proof of completion of Mandatory Reporter abuse training specific to population serve within three (3) months of hire.
**Equal Opportunity**
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to
a diverse and inclusive workforce. All qualified applicants will be considered for
employment without regard to race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, marital status, parental status,
ancestry, veteran status, genetic information, or any other characteristic protected
by law. For more information about your EEO rights as an applicant,
please click here. ([ Link removed ] - Click here to apply to Concierge 1 />
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).
External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at
(415) 438-5575
and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).CommonSpirit Health™ participates in E-Verify.
Recommended Skills
- Customer Relationship Management
- Interpersonal Skills
Salary : $16 - $18
