Customer Service Representative Mackay

You are a passionate customer service professional We are enhancing the financial wellbeing for our customers   Together we can deliver outstanding customer experiences We are currently seeking customer service professionals for part time opportunities at our Caneland Shoppingtown Mackay Branch. These opportunities are permanent part time consisting of 18 or 20 hours/week. Rosters are predetermined. Please ensure you are available for one of the following rosters before applying: Monday to Friday 8.30am - 12.30pm; OR Monday 12.30pm to 4.30pm, Tuesday & Wednesday 1.30pm to 4.30pm, Thursday 2.30pm to 5.30pm and Friday 11.30am to 4.30pm No two days are ever the same in our branch-based customer service roles; you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. More specifically you will: Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations    Work with customers to use our in-branch technology and digital banking options   Complete Financial Health Checks to assess customers’ financial needs Process applications for personal loans, credit cards and associated products   Use tools to capture customer feedback, take action to correct any service breaks and drive improvement Be provided with continuous training and development to support your career aspirations We’re interested in hearing from people who have:  A passion for delivering outstanding signature customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented with the ability to accept feedback for development Resilience, self-motivation, and lots of energy An ability to work collaboratively as a team to deliver a seamless customer experience Don't wait, apply today! What’s Next: As part of our application process, you may be required to complete an online assessment and/or digital interview. We'd encourage you to complete these steps within 48 hours of applying. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 12/04/2023 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.