Income Maintenance Caseworker Lackawanna County Assistance Office

If you are looking for a great opportunity to utilize your experience in social services and make a difference in someone's life when they need a helping hand, we have the position for you. The employee in the Income Maintenance Caseworker position is responsible and accountable for determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care and Waivers as well as any additional programs the Department of Human Services administers for applicants/recipients in accordance with state regulations.

This is permanent full-time employment. Positions are filled in Department of Human Services Offices across the Commonwealth.

After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. Major duties include determining eligibility for financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers as well as any additional programs the Department administers for applicants/recipients in accordance with state regulations. In order to accomplish these duties, you will interview customers either over the phone or in person; review, interpret, and correctly apply policy; data enter information into an automated eligibility determination system as well as perform manual calculations; type clear and thorough case comments about client circumstances and changes. All work must be completed within deadlines in accordance with Federal and State policy. Complying with regimented policies and procedures as well as staying current with major changes impacting on knowledge and skill is essential. Job duties are carried out under the general supervision of an Income Maintenance Casework Supervisor.

Additional details regarding the duties of this position may be found in the position description.

Work Schedule and Additional Information:

• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Hours of work are 8:30am to 5:00pm, Monday - Friday, with a 1-hour lunch. *May change based on operational needs*
• Travel: As needed
• Overtime: As needed
• Shift work: No
• WORK CONDITIONS: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary: In some cases, the starting salary may be non-negotiable.
• Multiple positions may be filled from this posting.
• You will receive further communication regarding this position via email. Please check your email, including spam folders, for these notices.

QUALIFICATIONS

• 
  You must have successfully examined and have a current score on file. If you have not already done so, you must first apply to the INCOME MAINTENANCE CASEWORKER (ONLINE EXAM) posting and follow the directions provided.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• Hiring preference for this vacancy will be given to candidates who live within Lackawanna County. If no eligible candidates who live within Lackawanna County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

• You must pass a background investigation.

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.

• 711 (hearing and speech disabilities or other individuals).

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Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

• Eligibility rules apply.