What are the responsibilities and job description for the Benefits Associate position at Commonwealth of VA Careers?
The VCU Human Resources Department has an exciting opportunity for a Benefits Associate to join our team!
VCU combines learning, research, creativity, service and discovery with a commitment to inclusive excellence. Ranked by U.S. News as one of the 30 “most innovative” public universities in the country, VCU is a premier, urban, public research university home to multiple nationally ranked programs. Here your success is supported, and your career can thrive. VCU offers a robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, retirement planning and savings options, tax-deferred annuity and cash match programs, generous tuition benefit, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here .
VCU is committed to hiring veterans! VCU will add your military years of service to our leave plan. This may provide veterans with an increased leave accrual!
The Benefits Associate is situated in the Human Resources Welcome Center and serves as principal service contact for all faculty and staff benefits inquiries. The individual collaborates with other employee benefits staff to ensure customer service excellence and in the coordination, implementation, operation, reporting and evaluation of employee benefits programs. Additionally, the Benefits Associate serves as backup to other human resources team members in the Human Resources Welcome Center, maintaining a general knowledge of information needed to address routine questions regarding payroll, leave, and other service areas within VCU Human Resources. The Benefits Associate is responsible for creating positive first impressions for faculty and staff requesting benefits assistance, for maintaining current knowledge of all benefits programs available to faculty and staff, and for providing accurate and reliable consultation and service to employees.
Minimum Qualifications:
Preferred Qualifications:
- Demonstrated knowledge of Commonwealth of Virginia and VCU employee benefits programs, including but not limited to health benefits, defined benefit and defined contribution retirement plans, disability programs, tax-deferred savings programs and leave.
- Working knowledge of Banner software, Commonwealth of Virginia Cardinal HCM system, and/or Virginia Retirement System Navigator
- Experience in benefits plan administration, including vendor contact, problem-solving and customer service.
- Experience in administering service retirement under the Virginia Retirement System.
- Knowledge of federal regulations concerning 403b Tax Sheltered Savings programs.
- Experience conducting employee benefits orientations in individual and group settings
-Demonstrated knowledge of employee benefits programs, including but not limited to health benefits, defined benefit and defined contribution retirement plans, disability programs, tax-deferred savings programs and leave.
- Demonstrated knowledge of the Commonwealth of Virginia, federal and local laws and regulations related to employee benefits, including but not limited to COBRA, HIPAA, disability, and FMLA.
- Demonstrated knowledge of federal and state human resource policies, procedures, laws and regulations, and principles and practices, especially in the areas of personnel records, confidentiality of protected health information and employment classification.
- Demonstrated ability to interpret and explain benefit plan designs, eligibility, provisions, processes and service channels clearly and thoroughly to participants.
- Demonstrated knowledge of the interface between employee benefits programs and other human resources practices and procedures, including leave and compensation.
VCU combines learning, research, creativity, service and discovery with a commitment to inclusive excellence. Ranked by U.S. News as one of the 30 “most innovative” public universities in the country, VCU is a premier, urban, public research university home to multiple nationally ranked programs. Here your success is supported, and your career can thrive. VCU offers a robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, retirement planning and savings options, tax-deferred annuity and cash match programs, generous tuition benefit, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU’s benefits here .
VCU is committed to hiring veterans! VCU will add your military years of service to our leave plan. This may provide veterans with an increased leave accrual!
The Benefits Associate is situated in the Human Resources Welcome Center and serves as principal service contact for all faculty and staff benefits inquiries. The individual collaborates with other employee benefits staff to ensure customer service excellence and in the coordination, implementation, operation, reporting and evaluation of employee benefits programs. Additionally, the Benefits Associate serves as backup to other human resources team members in the Human Resources Welcome Center, maintaining a general knowledge of information needed to address routine questions regarding payroll, leave, and other service areas within VCU Human Resources. The Benefits Associate is responsible for creating positive first impressions for faculty and staff requesting benefits assistance, for maintaining current knowledge of all benefits programs available to faculty and staff, and for providing accurate and reliable consultation and service to employees.
Minimum Qualifications:
- Ability to research information from web and printed resources
- Ability to read and apply policies and guidelines
- Ability to review documentation for completeness and compliance with written requirements
- Ability to provide quality customer service in a professional manner; communicating clearly and confidently in Standard business English, both orally and in writing, with employees of various levels within the organization and with people from diverse backgrounds.
- Problem solving skills
- Demonstrated ability to exercise judgment, maintain confidentiality, take initiative, prioritize work, meet non-negotiable time frames, and attend to detail in a time-pressured, high volume work environment.
- Demonstrated ability to monitor reports and reconcile information accurately.
- Demonstrated ability to work effectively in a team environment and with multiple and varied customers.
- Ability to accurately perform routine arithmetic and mathematical calculations including percentages and decimals.
- Demonstrated competency in PC operation, including competency with e-mail, spreadsheet, database, and word processing software.
- Demonstrated experience working in and fostering a diverse faculty, staff and student environment or commitment to do so as a staff member at VCU.
Preferred Qualifications:
- Demonstrated knowledge of Commonwealth of Virginia and VCU employee benefits programs, including but not limited to health benefits, defined benefit and defined contribution retirement plans, disability programs, tax-deferred savings programs and leave.
- Working knowledge of Banner software, Commonwealth of Virginia Cardinal HCM system, and/or Virginia Retirement System Navigator
- Experience in benefits plan administration, including vendor contact, problem-solving and customer service.
- Experience in administering service retirement under the Virginia Retirement System.
- Knowledge of federal regulations concerning 403b Tax Sheltered Savings programs.
- Experience conducting employee benefits orientations in individual and group settings
-Demonstrated knowledge of employee benefits programs, including but not limited to health benefits, defined benefit and defined contribution retirement plans, disability programs, tax-deferred savings programs and leave.
- Demonstrated knowledge of the Commonwealth of Virginia, federal and local laws and regulations related to employee benefits, including but not limited to COBRA, HIPAA, disability, and FMLA.
- Demonstrated knowledge of federal and state human resource policies, procedures, laws and regulations, and principles and practices, especially in the areas of personnel records, confidentiality of protected health information and employment classification.
- Demonstrated ability to interpret and explain benefit plan designs, eligibility, provisions, processes and service channels clearly and thoroughly to participants.
- Demonstrated knowledge of the interface between employee benefits programs and other human resources practices and procedures, including leave and compensation.
Sales consultant
Mortgage Benefits -
Madison, VA
Benefits Specialist
TriMech -
Allen, VA
Benefits Consultant
The Brewer Agency -
Richmond, VA
