What are the responsibilities and job description for the Office Services Specialist position at Commonwealth of VA Careers?
Title: Office Services Specialist
Hiring Range: $35,000 - $39,000
Pay Band: 2
Agency: Department of Health
Location: Shenandoah County Territory
Agency Website: https://www.vdh.virginia.gov/
Recruitment Type: General Public - G
Job Duties
The Lord Fairfax Health District is seeking an Office Support Specialist for our Shenandoah County office. This position will primarily be based in the Shenandoah County office but will serve all offices within the district (Counties of Clarke, Frederick, Page, Warren and the City of Winchester). This position will be responsible for the day-to-day operations of the medical business office. Duties will include (but not limited to): patient eligibility and registration, medical billing and posting of payments, data entry and completing vital records requests.
This position requires availability between standard working hours of 8:00 a.m. through 4:30 p.m., Monday through Friday. The position may occasionally require the selected applicant to work an adjusted schedule in the event of late clinics, weekend health fair events, or working in a shelter during a natural disaster. This position requires a minimum of 25% travel time to different offices throughout the Commonwealth of Virginia as needed with the use of a state-issued vehicle or your personal vehicle with mileage reimbursement. A valid State Driver’s License is required to operate a state vehicle or if operating a personal vehicle while conducting business on behalf of the agency.
Utilizing established policies and procedures, provides program and office support to a work unit including general office and administrative support. Characteristic duties include routine office and administrative responsibilities, scheduling meetings, takes and transcribes meeting minutes, prepares correspondence, maintains records, orders supplies, and answers questions regarding program services offered. The incumbent typically serves as the first point of contact for a program or work unit and directs inquiries to the appropriate office, division or resource, explains established procedures and practices. May be responsible for maintaining timesheets and entering time/leave taken into timekeeping/payroll system for assigned program area.
Minimum Qualifications
● Intermediate to expert level of proficiency with standard office applications including Word, Excel, Gmail, Chrome/Internet Explorer, and generic web-based applications, comfortable learning new applications and programs.
● Ability to maintain professional demeanor and positive working relationships.
● Aptitude for quickly learning and implementing new procedures.
● Ability to interpret and properly apply rules and regulations and to educate others about available services.
● Significant experience multitasking, including ability to establish priorities, schedule work and communicate with all levels of staff and clients.
● Ability to work both independently and/or with a team.
● Demonstrated experience providing a high level of customer service.
● Ability to work efficiently and effectively in a high-traffic, fast-paced office environment.
● Strong written and oral communication skills.
● Proactive attitude in identifying and taking responsibility for unfinished tasks, supporting the efforts of others and contributing to overall team performance.
● Willingness to accept occasional and temporary changes in work location and/or schedule.
Preferred Qualifications:
● High School Diploma, Associate’s or Bachelor’s degree.
● Bilingual in English and Spanish.
● Current experience in a medical or clinical office setting
Special Instructions:
You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.
Employment is contingent upon satisfactory results of a state and federal criminal history background check and the Department of Social Service’s Child Abuse and Neglect Central Registry check, U.S. HHSIG Exclusion List check, employment reference check and E-Verify. Other financial, credit, driving, background checks or completion of Statement of Economic Interests may be required for certain positions.
VDH accepts only on-line applications. Faxed, mailed, or e-mailed applications will not be considered. Applications are accepted until 11:55 p.m. on the job closing date. Applications and/or resumes should include relevant work history which indicates your qualifications for this position.
It is the policy of the Commonwealth and VDH that all aspects of human resource management be conducted without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists); sex; color; national origin; religion; sexual orientation; gender identity or expression; age; veteran status; political affiliation; disability; genetic information; and pregnancy, childbirth, or related medical conditions. VDH employees have a shared Code of Ethics, which can be found in the bottom banner of our website: www.vdh.virginia.gov.
If you have been affected by DHRM Policy 1.30 layoff and possess a valid Interagency Placement Screening Form (Yellow Card) or a Preferential Hiring Form (Blue Card), you must submit the card before the closing date for this position. The Card may be submitted with the state application as an attachment.
As a V3 (Virginia Values Veterans) employer VDH Welcomes Veterans to apply!
Supplemental Questions: You may be required to respond to position-specific questions at the end of this application. This information will help us evaluate your credentials and qualifications for the job. Failure to respond to any questions may disqualify you from further consideration.
Contact Information:
Name: Karla Fillmore
Phone: 540-722-3470
Email: KARLA.FILLMORE@VDH.VIRGINIA.GOV
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Salary : $35,000 - $39,000
