Community Service Specialist

We are seeking a dedicated and compassionate individual to join our team as a Community Service Specialist. As a Community Service Specialist, you will play a vital role in supporting and improving our community through various programs and initiatives. This position requires a strong background in social work. If you are passionate about making a positive impact and helping others, we encourage you to apply.

Responsibilities:

• Greets and interacts with customers, vendors and visitors in person and via the telephone
• Performs general clerical duties to include, but not limited to, word processing, copying, faxing, mailing and filing
• Assists customers in completing documentation, verifies accuracy of information
• Provides intake services at the point of entry and determines eligibility for services provided by the agency
• Completes required forms and inputs data into the software system
• Submits completed forms to service providers and regulating agencies, ensuring compliance with funding guidelines
• Maintains office outlook calendar to coordinate work flow, appointments for customers and meetings
• Prepares materials for workshops
• Works directly with eligible customers to assess needs leading to self-reliance, based on a centralized database and stated needs
• Makes referrals to agencies providing supportive services, based on customer’s needs and services offered
• Utilizes network partnerships to assist customers in gaining access to services
• Assists in monitoring and tracking measurable program outcomes using a timely and efficient process, documents the customer’s incremental progress towards achieving goals across outcome scales and matrices
• Maintains confidential customer database and files, in compliance with internal and external reporting requirements
• Advocates and intervenes on behalf of clients to resolve problems in: Consumer, Housing, Legal, Health, Employment, Welfare, (City and State), Social Security issues, etc.
• Educate the community on public health issues and resources available
• Conduct outreach efforts to engage individuals in need of social services

Experience:

Experience with public contact or customer service required

Prior clerical/office work experience

2 years of experience working in a community-based service environment

Bilingual in Portuguese a PLUS

We offer competitive compensation and benefits packages. Join our team today and make a difference in the lives of individuals in our community.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 35.00 per week

Benefits:

• 401(k)
• 403(b)
• 403(b) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Danbury, CT 06810: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $24