Automotive Service Advisor/Writer CDJR and Ford Lincoln

Community Auto Group.

FORD / LINCOLN Service Advisors

Community Auto Group is a Family Owned Dealer Group in Bloomington Indiana.

Are you the Best of the Best ? Do you have a Proven Attendance Record ? Do you value the Customer ?

The position interacts daily with a range of people including customers, service technicians, service managers, parts associates, parts managers, sales associates, and sales managers to name a few.

A friendly and outgoing manner as well as excellent customer service skills is essential to be successful in this position.

If you think you have what it takes - including One year of experience in this position, and knowledge of DMS Operations (Dealertrack Preferred) apply today!

Meet predetermined service sales objectives
Meet predetermined customer satisfaction score objectives (CSI)
Schedule service appointments - obtain customer and vehicle data prior to arrival
Greet customers in a timely, friendly manner and obtain vehicle information
Write up / Enter vehicle problems accurately and clearly on repair order (written/computer)
May test drive vehicles
Recommend additional necessary service
Provide complete and accurate written cost estimate for labor/parts
Maximize product knowledge
Explain completed work to customer
Implement and maintain quality control process
Other duties as part of description and as per company/department needs

MINIMUM One Year Experience as an automotive service advisor
Basic knowledge of automotive repairs
Proficient on the computer
Operate both standard and automatic vehicles
Provide non-technical explanation of technical repairs to customers
Identify the PRIME item the customer wants repaired and analyze the customers' problems and needs
Ability to work outdoors, stand, walk, and climb in and out of vehicles for extended periods of time
Friendly and outgoing manner
Demonstrated customer service skills
Strong work ethic AND Ability to work a predictable and consistent work schedule as determined by management and business needs
May regularly involve weekend days. CLOSED ON SUNDAYS!
Strong attention to detail

Here's some of what we offer:
Medical, dental and vision insurance
Short- and long-term disability coverage
Life insurance
The stability of an established company
Opportunity for growth and advancement
Opportunities to serve your community
A safe and environmentally conscious work environment'
'
Work Remotely

• No

Job Type: Full-time

Pay: $60,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Weekends as needed

Shift:

• Day shift

Experience:

• Service Advisor: 1 year (Required)

License/Certification:

• Driver's License (Required)
• Valid In State (Preferred)

Work Location: In person

Salary : $60,000 - $110,000