Improvement specialist

Position Summary :

The Continuous Improvement Specialist is responsible for driving timely and effective execution of CCP Continuous Improvement (CI) programs and projects, demonstrating measurable success.

Essential Duties and Responsibilities :

• Helps to identify continuous improvement opportunities through process baselining, audit and design compliance, measurement and analytics
• Ensures alignment with department and / or corporate strategic goals
• Partners with the Process Owners to identify strategic, objective goals, and leads process improvement initiatives to measurable success
• Perform data collection throughout process improvement initiatives and projects to facilitate measurement of current state, track progress through to completion of initiative, and periodically audit / facilitate audit of outcomes post-completion to ensure sustained improvement;

resolving data discrepancies when indicated

• Regularly monitors the implementation of solutions to ensure process control and expected benefits through the use of visible and transparent KPI’s
• Offer insights and recommendations on opportunities for improvement during ad hoc internal consulting requests
• Advanced skills in influencing without authority
• Maintain consistent documentation of work effort and resource allocation using productivity management tools (e.g., ClickUp)
• Collaborate with project team on data collection and analysis as indicated
• Demonstrate professional and courteous behavior at all times in all interactions with internal and external customers
• Maintain enrollee and provider confidentiality by following HIPAA rules and regulations, as well as internal compliance policies
• Other duties as assigned

This job description in no way states or implies that these are the only duties performed by the employee occupying this position.

Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Skills and Abilities :

• Ability to collaborate at all levels across the organization
• Data targeting and analysis to demonstrate outcomes in clear, concise, impactful manner
• Ability to collaborate at all levels across the organization
• Attention to detail and accuracy with a consistently high-quality work product
• Excellent interpersonal communication skills, self-accountability, and follow-though
• Independent and creative problem solving
• Time management and prioritization
• Professionalism and composure in all settings and interactions
• Flexibility with changing responsibilities and direction
• Ability to work independently with minimal direction

Work Schedule :

As a continued effort to provide a safe and productive work environment, Community Care Plan is currently following a hybrid work schedule.

Staff are able to work from home 3 days a week and will report to the office 2 days a week. The company reserves the right to change the work schedules based on the company needs.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear.

The employee is frequently required to stand, walk, and sit. The employee is occasionally required to stoop, kneel, crouch or crawl.

The employee must occasionally lift and / or move up to 15 pounds.

Work Environment :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

The environment includes work inside / outside the office, travel to other offices, as well as domestic, travel. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

We are an equal opportunity employer who recruits, employs, trains, compensates, and promotes regardless of age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

We are committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Qualifications

• Bachelor’s degree preferred or Associates degree with equivalent of process improvement experience
• Lean Six Sigma Green Belt certification, or demonstrated equivalent in experience, minimum 2 years
• Documented experience with DMAIC and driving successful process improvement initiatives
• Preferred healthcare industry related experience such as billing, scheduling, etc.
• Proficiency with Microsoft Excel, word processing and presentation software

Last updated : 2024-09-01