Payments Manager

Community Choice Credit Union has an exciting opportunity for a Payment Manager in our Farmington Hills, MI office. If you are ready to move your career forward, read on.

What we are looking for:

The Payments Manager that will be responsible for supporting all Credit Union payment systems which includes but not limited to ACH Processing (Automated Clearing House), EFT Processing (Electronic Fund Transfers), wire transfers, and debit card operations including the instant issue program. Supporting these channels includes increasing member adoption and usage while promoting the best member experience. Responsibility also includes the management and development of payment system team members.

What will your day look like? You will:

• Provide regular effective training, coaching, and mentoring to team members regarding all aspects of payment systems to ensure individual goals, departmental goals, and strategic initiatives are met.
• Manage ACH policies, procedures and day-to-day operations ensuring efficiency and compliance, resulting in minimal payment exceptions and timely processing.
• Work with third party and internal auditors to provide necessary audit file requests, answer procedural questions and respond formally to management findings.
• Manage domestic and international wire transfer operations, ensuring proper compliance regulations are met, while evaluating risks and creating efficient processes.
• Manage e-Banking ACH processes to ensure timely and efficient operations, while mitigating risk, and a convenient end user experience.
• Manage the debit card portfolio ensuing adequate inventory levels are maintained, internal processes are efficient and third-party operations are sufficient to maximize interchange income.
• Manage the instant issue debit card program safeguarding proper maintenance and storage of equipment and inventory, ensuring licensing and security protocols are kept up to date.
• Manage third party vendors to meet vendor due diligence for new, existing, and renewals of contracts.
• Manage and analyze invoices from various vendors to ensure budget is met, contract pricing is accurate, and payments are processed in the allotted timeframe.
• Create and manage the payment systems departmental business plan to support the organizational business plan and achieve business unit objectives.
• Evaluate and manage departmental income and expenses in order to offer recommendations in expense reduction and/or earnings to ensure budgetary goals are met.
• Troubleshoot, test and provide solutions for the various payment channel enhancements, releases and break fixes.
• Manage the compliance of all payment systems including FFIEC guidelines and best practices from regulators to balance risk with member convenience in accessing payment information.
• Maintain up to date policies and risk assessments associated with the credit union’s payment system options. This includes but it not limited to wire transfers, ACH and debit card operations.
• Monitor and report payment system statistics and cost per transaction data. Provide insight on trends and solutions to efficient and budget friendly processes.
• Manage and promote payments and digital wallet options to members to meet the goals and objectives of the Credit Union.
• Support merger processes as they relate to payment systems which include ACH and debit card conversions, ensuring timely vendor and member communications.

What you will need for this position:

• Bachelor’s degree from four-year college degree
• AAP Certification is preferred

• Five plus years of experience in a related field or industry in a management capacity. (Specifically, ACH payment processing)

Who we are:

Community Choice is more than just a credit union. We believe in helping our neighbors achieve the life they desire.

What’s in it for you?

We're looking for a different kind of person to join our team. Someone who brings their best every day, who goes above and beyond to help our members, team members and our communities. Someone who brings their own unique personality to our team.

It is why we were founded. In 1935, neighbors gathered in the Redford Township home of Arthur and May Jenkins to found their credit union. They each placed $5 into a fund from which anyone could borrow in a time of need. Over the years, we have invited neighboring credit unions to join our family. Today, we serve more than 100,000 members and partner with communities all across the state of Michigan to give back and Give BigTM to our neighbors in need.

What we offer:

• Competitive Salary
• Comprehensive benefits package includes medical HMO, HAS or PPO, dental, and vision
• Life & Long-Term Disability Benefits
• Tuition Reimbursement
• 401(k)
• Generous PTO

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• related field or industry in a management capacity: 5 years (Preferred)
• ACH payment processing: 5 years (Preferred)

License/Certification:

• AAP Certification (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: One location