Dental Reception / Scheduler - Per Diem

Are you looking for a work family; a place where you can make a difference in the lives of others? Community Health of Central Washington (CHCW) offers an opportunity to work in a culturally rich, diverse, and rewarding healthcare environment!

Our Ellensburg Dental Care (EDC) facility is in search of a per diem (on call/as needed) Dental Receptionist/Scheduler to join our team. Ideal candidate will provide exemplary customer service as the clinic’s first point of contact for patients and customers by answering multi-line telephones, scheduling appointments, checking patients in/out, and registering new patients. Also verifies insurance information, accept payments, and perform clerical assignments. Experience in a dental front office setting, proficiency with MS Office and familiarity with Dentrix software strongly preferred. Bilingual English/Spanish strongly preferred.

Job duties include:

• Greet and screen all visitors and/or solicitors entering reception area.
• Open and close reception department according to protocols.
• Schedule patient appointments according to scheduling guidelines and protocols. Rescheduling appointments with records interaction in patients chart as necessary.
• Answer telephone in cheerful manner, screens incoming calls, take appropriate messages, transfer calls when appropriate and follow through as the call was received.
• Check in patients, assist patient with registration packet as needed. Checks out patient and schedule next necessary treatment.
• Collect payments and process as required referring applicable patients to the Dental Financial counselor as needed.
• Run reports and follows up as necessary (i.e. recall report, daily batch report). Work the recall list to ensure a full dental/hygiene schedule.
• Verify patient insurances, check credits prior to appointments, and complete insurance run down for appropriate treatment plans working closely with the Dental Financial Counselor.
• Verify demographics and insurance information and scan insurance card(s)/photo ID during the check in process to ensure accuracy and completeness, as well as the correct dental provider entered into the patient’s dental record.
• Monitor patient check-in times and patient flow in lobby. Keep waiting area neat and clean.
• Interpret for back office as needed.

Qualifications:

• High School Diploma/GED required
• Excellent customer service
• Team oriented
• One (1) year experience in Dental front office setting strongly preferred
• Proficient with MS Office
• Experience using multi-line phone
• Familiar with Dentrix strongly preferred
• Bilingual English/Spanish preferred

CHCW responds to community needs with innovation and collaboration to develop sustainable programs and services that drive health care equity. t CHCW we practice our culture of HEAT by being committed to a workplace that is Helpful, Encouraging, Accountable, and Team Oriented.

Education

• High School or better

• General Educational Development or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)