RN Manager, Patient Flow

Overview:

• All positions are located in Fresno/Clovis CA *

Community Medical Centers has been providing central California with the highest level of care available in the region. Community Regional Medical Center measures up with top hospitals nationally and is the 3rd largest in California! With 685 beds, we are home to the only comprehensive Burn and Level I Trauma center between Los Angeles and Sacramento. The 56,000 square-foot emergency department is one of the largest and busiest in California! We have an 84-bed Level III NICU and plan to significantly expand pediatric specialty care. Our hospital serves 2.5 million people within 9 counties, averaging a daily census of 641 patients. We're affiliated with UCSF as a teaching facility; trained 3,000 Medical Doctor's to date plus continuous invests in research and training grants.

Responsibilities:
The Mgr Clinical Nurse - Patient Flow is to direct, supervise and evaluate patient care performed by nursing personnel within their assigned service setting in accordance with established goals. Responsible for unit operation, scheduling, position control, staffing and coordination of the quality improvement process. Applies advanced, broad-based knowledge of nursing practice and theory, as well as advanced knowledge of the techniques of supervision, management and leadership as applied to specific nursing responsibilities. This position is responsible for facilitating continuous throughput of patients from all points of entry by utilizing effective verbal communication, reviewing technology that supports throughput activities, and swift decision making.

Accountabilities

Patient Flow and System Throughput

• Engages with areas of frequent congestion to gain appreciation as to the opportunities to promote throughput and timely patient placement.
• Develops a system to ensure optimal bed management operations and organizational throughput.
• Recommends system changes based on data themes.
• Ensures staff document all required information pertaining to the patient transfer process accurately and thoroughly.
• Keeps Director apprised of bed capacity and barriers to patient placement.
• In conjunction with Organizational leadership, develops, implements, and monitors processes that will trend shift census, acuity, and staffing in order to effectively handle patient volumes.

Communication and Relationship Building

• Resolves and manages conflict.
• Builds trusting, collaborative relationships with staff, peers, physicians, and other disciplines inside the organization, as well as vendors, community leaders and other key constituents outside of the organization.
• Provides service recovery to dissatisfied customers and peers.
• Creates and communicates a shared vision.
• Rewards appropriate behaviors and manages inappropriate behaviors.
• Develops, communicates and monitors behavior expectations.
• Creates an environment which recognizes and values diversity and establishes indicators of progress toward cultural competency.
• Engages staff in decision making, promoting decisions that are patient-centered and an environment that is conducive to the sharing of opinions.
• Builds credibility with physicians as a champion for patient care, quality and nursing professionalism.
• Confronts and addresses inappropriate behavior towards patients and staff.
• Identifies educational needs of existing and potential nursing staff and collaborates with nursing programs to address current and future needs.

Leadership

• Critically analyzes organizational issues after a thorough review of the evidence.
• Values and acts on feedback that is provided on one's own strengths and weaknesses.
• Promotes systems thinking as a value in the nursing organization.
• Considers the impact of nursing decisions on the health care organization as a whole.
• Provides leadership in building loyalty and commitment throughout the organization.
• Promotes the art and science of nursing by serving as a professional role model and mentor to future nursing leaders.
• Establishes mechanisms that provide for early identification and mentoring of staff with leadership potential.
• Develops own career plan and measures progress according to that plan and coaches others in developing their own career plans.
• Recognizes one's own reaction to change and strives to remain open to new ideas and approaches, while adapting leadership style to situational needs.

Professionalism

• Holds others accountable for actions and outcomes, and answers for the results of one's own behaviors, actions and outcomes.
• Creates an environment that facilitates the team to initiate actions that produce results.
• Articulates the application of ethical principles to operations.
• Creates and promotes an environment that has a reputation for high ethical standards and integrates high ethical standards and core values into everyday work activities.
• Advocates and ensures use of documented best practices.
• Teaches and mentors others to routinely utilize evidence-based data and research.
• Role models the perspective that patient care is the core of the organization's work.
• Assures that the clinical perspective is included in organizational decisions.
• Ensures that nurses are actively involved in decisions that affect their practice.
• Participates in at least one professional organization and supports and encourages others to participate as well.

Business Skills and Principles

• Ensures nursing resources based on mutually agreed upon productivity standards and/or cost goals.
• Describes general accounting principles and defines basic accounting terms.
• Educates patient care team members on financial implications of patient care decisions.
• Identifies and eliminates sexual harassment, workplace violence and verbal and physical abuse.
• Establishes procedures to assure accurate charging mechanisms.
• Participates in workforce planning and employment decisions.
• Selects top talent, matching organizational needs with appropriate skill sets.
• Interprets legal and regulatory guidelines.
• Demonstrates basic competency in e-mail, common word processing, spreadsheet and Internet programs.
• Recognizes the relevance of nursing data for improving practice.
• Utilizes hospital database management, decision support and expert system programs to access information and analyze data from disparate sources for use in planning for patient care processes and systems.
• Directly responsible (with support from Human Resources) for employee engagement and people management processes including interviewing and selection, time and attendance approval, providing timely feedback and performance evaluations, employee development, employee retention, disciplinary actions and terminations.
• Performs other duties as assigned.

Qualifications:
Education

Bachelor's Degree in Nursing required
Master's Degree in a related field preferred

Experience

3 years of relevant experience in the healthcare industry or a healthcare setting required
Demonstrated expertise in the service area and leadership ability required
Previous leadership experience in the healthcare industry or a healthcare setting preferred

Licenses and Certifications

BLS - Current Basic Life Support (BLS) for Healthcare Providers by American Heart Association (AHA) required
RN - Current State of California Registered Nurse license required

Salary : $142,000 - $179,000