Case Manager, Supported Housing

Description

• Adheres to and enforces program regulations, policies, and procedures.  Ensures that all customers are receiving quality services that are in compliance with the program.
• Screens individuals referred to program and facilitates admissions.  Reviews rules, rights, property reviews, key distribution, and the lease with tenant.
• Assists customers in developing an Independent Housing Plans (IHP) by identifying the participants’ housing needs and goals.
• Provides information, referrals, counseling, crisis intervention, direct service, and advocacy services.
• Develops and maintains a resource network for referrals as related to the needs of the individuals being served in supervised programs.  Collaborates with OMH, DCMH, DSS, Health Homes, property management, and other service providers to assist in fulfilling IHP and program requirements.
• Assists with direct services such as current and projected budget, assistance with ADL skills and utility payments, ect. as appropriate.
• Responsible for face-to-face meetings no less than twice time per month (or more based on program requirements needs).
• Inspects living spaces regularly as required by the program to assess ADL needs and program compliance to assist families with maintaining housing. Submit work orders to property management.
• Evaluates, documents, and informs supervisor of physical plant needs of the housing unit and/or common areas.
• Run social/psychoeducational and recreational groups directly or by engaging outside speakers
• Completes all Foothold AWARDS and HMIS data and reporting in a timely manner (3 business days).  Ensures resident files are complete and up to date.
• Mediates between customers and property management on rental payments, ADLs, and good neighbor skills.
• Prevents loss of income to CHI as a result of vacancy loss, lost rental payments, and /or DSS housing sanctions.  Adheres to proper use of company resources (cell phones, office supplies, internet, etc.).
• Completes discharge plans and exit property reviews and key collection, etc.
• Submits all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI (housing logs, unit inspection sheets, progress notes, ILPs, authorization forms required by DSS, special projects, etc.). 
• Maintains charts and files in an orderly fashion.
• Maintains clinical appropriateness and confidentiality at all times.

Hours are Tuesday- Friday 11am-7pm, Saturdays 10am-6pm

Salary Range $48,000. -$51,000.

Qualifications

• Education:  Master’s or Bachelor’s Degree in human services or related field preferred.  Extensive experience may be substituted for educational requirement.
• Experience:  Two years experience working in a related field such as mental health, homelessness, healthcare or housing.
• Certificates or Licenses:  Valid driver’s license.
• Insurance:  Valid automobile insurance.
• Communication:  Excellent verbal and written communication skills.  Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer skills:  Basic competency in MS Word, Excel, Outlook and on the internet.
• Math Skills:  Ability to formulate simple financial budgets.
• Physical Performance:  Ability to make home visits (walk distances, climb stairs, etc.).
• Reasoning Ability:  Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills:  Ability to relate to the underserved, homeless, and disabled populations. Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.