Automotive Service Tech

The Automotive Service Technician position performs vehicle service and repair work as assigned in accordance with dealership and factory standards. The Automotive Service Technician is responsible for maintaining the requisite technical knowledge and skill to efficiently and accurately repair vehicles.

Essential Duties and Responsibilities

• Perform vehicle maintenance work as outlined on repair orders with efficiency and accuracy, in accordance with dealership and factory standards to drive customer loyalty.
• Diagnose new, used, and customer-owned vehicles
• Maintain and develop technical knowledge of vehicle systems including, but not limited to: drivability, electrical, major engine mechanical, A/C, brakes, suspension, transmission, OBD-II and general vehicle maintenance systems.
• Communicate with parts department to obtain needed parts.
• Save and tag parts if the job is under warranty or if requested by the customer.
• Notify service advisor immediately if additional repair is required or not needed.
• Notify service advisor immediately if repairs can’t be completed within time promised.
• Document all work performed on the RO including recording cause of failure.
• Maintain the highest possible standards of workmanship; perform quality checks.
• Road-test vehicles when required or refer to the test technician.
• Supervise work of any apprentice technicians as assigned.
• Ensure that customers’ cars are kept clean and are only driven for business purpose.
• Keep shop area neat, clean; must account for all dealership-owned tools at all times.
• Stay current in the latest diagnostic methods and service techniques across a number of brands; stay informed of latest bulletins, service manuals and other service publications.
• Participate in service training activities; attend factory-sponsored training classes.
• Communicate regularly with service advisor/dispatcher to confirm repair order information and diagnostic information.
• Meet customer service standards by achieving ‘above district’ customer service information “CSI” scores.
• Follow established safety protocols; report any shop equipment in improper working condition; immediately report safety incidents.
• Understand, keep informed of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal and OSHA right-to-know.
• Safeguard dealership assets and customer data.
• Complete required training assigned through the company training portal.
• Adhere to consistent and reliable work schedule.
• Demonstrate ethical business practices and integrity in all interactions to uphold the Foundation Automotive brand.
• Other duties as assigned.

Why Foundation Automotive?

• Personal Automotive Discounts at all of our participating dealership partners
• Full Medical, Dental, Vision, Life Insurance & 401K Benefit Options
• Casual Work Environment and dress
• Performance Incentives and commissionable payouts 
• Employee Appreciation Events and a family-oriented and people first culture
• FSA & HSA Accounts Available
• Company sponsored lunches
• Travel Assistance and Insurance

Qualifications

• At least 2 years of experience
• Graduate of mechanical vocational trade school or equivalent experience required
• ASE and GM certifications preferred
• Valid driver’s license and acceptable driving record
• Successful completion of pre-employment screening
• Authorization to work in the USA

Who We Are: Foundation Automotive is a growing international group with three stores (auto dealerships) in Canada and thirty-three in the United States. Our vision is to be the North American benchmark for top-tier automotive solutions and a company of trust, excellence, and innovation for our customers and employees – our mission is to provide modern automotive solutions across North America. We enrich the lives of our customers and employees by putting our Core Values first and are in the business of helping people succeed. 

Our brands share a common vision that allow us to drive forward Employee Empowerment, Customer Satisfaction, Teamwork, Honesty and Integrity, Innovation and Continuous Improvement. 

Together, we are Foundation Automotive.

Additionally, Foundation Automotive has assembled an all-star executive management team that has a shared vision of People-first oriented culture. As an organization that values integrity and doing what is right, you can rest assured that we can be held accountable to your success as well as delivering on a progressive open-door policy.