What are the responsibilities and job description for the CSR position at Community Vet?
Are you looking to exceed client’s expectations to deliver outstanding patient care and client service? Excited about working with pets and a fun team? Then look no more, we are looking for a friendly, energetic, organized person to join our Client Service Team at Paradise Animal Hospital, located in Catonsville, MD.
Our hospital is a full-spectrum, fast-paced 6 DVM practice with a supportive team-oriented environment. We support our community and we love to educate our team and our clients to enhance patient care.
Our Core Values are important to us and we strive to promote them in our day to day at Paradise.
Compassion: We show sympathy for the suffering of misfortunes of others, including pets, clients, and coworkers
Collaboration: We respect and value each other, thrive on our diversity and do what needs to be done to accomplish a common goal. We show humility and do not think we are better than other people
Accountability: We are responsible for our own words and actions
Communication: We communicate openly, respectfully, and truthfully
Growth: We set high goals, and are committed to improving our skills as well as our relationships with other people
What do you need to be a good candidate? Minimum of 6 months of customer service experience, knowledge of veterinary medicine is preferred, have a professional work ethic, positive personality, excellent communication skills, the ability to prioritize and complete many tasks efficiently, provide a calm demeanor and have a passion for delivering exceptional care to clients and their pets.
In this position, you'll help coordinate our patient schedule while working with our techs and doctors. You'll communicate with our clients by phone, text messages, and email while using Impromed for electronic medical record keeping and data entry. Best of all, you will meet great people while helping animals live longer, healthier lives.
CSR responsibilities include, but are not limited to, checking patients in and out of the hospital, handling client invoices, processing payments, answering multiple phone lines, client education, relaying communications between doctors and clients, scheduling appointments for exams and various procedures. Our CSR team schedule includes evening and Saturday rotation shifts.
