Furniture Bank Manager

Job Title: Furniture Bank Manager - Washington County

Reports to: Director of Programs

Supervises: 1 Program Supervisor, 3 Program Coordinators

Status: Exempt; Full-time (37.5 hours per week) Monday thru Friday 8:30am to 4:30pm,

Hours (4-day workweek pilot through June 2024): 34 hours per week, Tuesday-Friday 8:30am to 5:30pm

Wage Range: $57,000-$62,000 annually

Benefits: 100% Employer Paid Health/Dental Insurance, Generous Paid Time Off, Retirement Contributions (see benefits for more detail)

About Community Warehouse:

Community Warehouse (CW) is a nonprofit furniture bank that redistributes donated furniture and household goods to neighbors in need. Through two locations (Portland and Tualatin) and referrals from over 200 partner agencies, the Warehouse helps families and individuals turn their empty housing into comfy homes. Families are able to pick out essential household items that help improve their quality of life at home. We also operate two Estate Stores that sell some donated items to support our mission and engage the community in shopping for a cause.

Do you enjoy staying active and helping people while you work? This is a unique opportunity to work alongside fun, dedicated, caring staff and volunteers for a community-centered organization. Community Warehouse has been rated one of the 100 Best Nonprofits to Work for in Oregon for 5 years running. Learn more about our mission and services in this 2-minute video!

Responsibilities:

The Furniture Bank Manager is responsible for the management of site-specific furniture bank operations. (Please note that the current site is located in Tualatin, but will be relocated to the Beaverton area within 3-8 months.) They facilitate the implementation of Program goals, supervise site-specific Furniture Bank staff, and represent the furniture bank site on Community Warehouse’s leadership team. The Furniture Bank Manager values working in a multicultural and diverse environment, supports program access for clients, and champions agency goals.

Essential Duties:

• Collaboratively design, implement, and administer furniture bank programs to serve neighbors who need furniture
• Oversee daily furniture bank operations with emphasis on quality of services, client/donor/volunteer satisfaction, and efficiency
• Hire, train, lead, develop, and retain a diverse, high-performing, client-centered staff team to meet program goals; build the program team’s leadership and delegate effectively. Motivate and lead a high-performance team: mentor direct reports to maximize their professional development and support the development of their teams; conduct regular check-ins and ongoing performance evaluations; implement corrective action as needed
• Lead regular department meetings to disseminate pertinent information and encourage collaborative problem-solving
• Work effectively within a team-dependent environment and provide leadership that encourages collaboration at all levels.
• Maintain an adaptable attitude to ensure all site and program needs are met.
• Take steps to ensure the Tualatin Furniture Bank meets weekly, monthly, and annual goals.
• Collaboratively manage staff to conduct client services: coordinate client scheduling, greet clients and case managers, review intake paperwork, collect waivers and program fees, and move furniture.
• Maintain positive relationships with partner agencies and case managers; lead monthly case manager orientations.
• Collaboratively manage staff to conduct donation intake: stay updated on list of accepted items to determine whether donations are appropriate for Furniture Bank/Estate Stores, and gracefully decline donations that do not fit CW guidelines. Support staff in physically moving furniture.
• Work with Enterprise staff to determine which items are kept in the furniture bank and which items are sold in the Estate Store.
• Manage volunteers during daily shifts.
• Cover weekend donation intake when staff is unavailable.
• Work in collaboration with the Business Office to reconcile Accounts Receivable and ensure that paperwork is turned in on a timely basis.
• Support Development and Communications efforts as needed
• Work closely with the contracted Delivery team in ensuring clients are receiving items in a timely manner and in the condition that they left the Furniture Bank
• Oversee program data collection and program evaluation
• As part of the Community Warehouse leadership team, support the organization's vision, values, direction, and policies.
• Responsible for other program duties based on coverage needs. Other duties as assigned.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

• 3-5 years minimum site/staff management experience
• Preferred bachelor’s degree in business, nonprofit administration, social services, or related field
• Strong, practiced staff management skills: ability to delegate and direct others, to lead group and one-on-one meetings, and maintain HR policies/procedures
• Experience leading with trauma-informed care and strengths-based practices
• Excellent organizational skills
• Strong verbal and written communication skills
• Ability to lift 50 lbs repetitively
• Willingness/ability to drive a 20-foot box truck (training available)
• Ability to multi-task and prioritize in a fast-paced, community-centered environment
• Ability to carry out practical actions to deal with issues directly
• Self-motivated, collaborative work ethic
• Values a joyful work environment
• Values growth and change
• Ability to work with and lead a diverse group of people
• Passion, idealism, integrity, positive attitude, mission-driven
• Proficiency in Microsoft Office programs and Gmail platform
• Must pass a criminal background check

Benefits:

Insurance benefits will begin after the introductory period is over; on the first of the month following 30 days of hire date. Employee Assistance Programs (EAP) begin on the date of hire.

• Employer-paid health, dental, and alternative health benefits for employee
• Employer matches 3% in Simple IRA
• Employer-paid Life insurance
• Employee Assistance Programs: access to financial and legal advice through BPA Health
• 4 weeks PTO accrual plus holiday pay
• One month paid sabbatical at 5-year tenure (in addition to PTO)
• Training and professional development opportunities
• A culture of self-care and life balance (currently piloting a 4-day workweek)

To apply, please email your resume and cover letter to careers @ communitywarehouse . org and write in the email subject line: Furniture Bank Manager Application. We thank you for considering this employment opportunity!

***Community Warehouse maintains a Non-discrimination Policy. As an equal Opportunity employer, we will not discriminate on the basis of race, color or religion; sex, sexual orientation, gender identity or expression; disability; marital status; citizenship or nation or origin; or veteran status. We maintain this Policy of Non-Discrimination with respect to recruitment and hiring, promotion and compensation, and other terms, conditions and privileges of employment. We are dedicated to the development of a diverse workplace and, as such, we strongly encourage those who may contribute to this diversity to apply.***

Job Type: Full-time

Pay: $57,000.00 - $62,000.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• No nights

Ability to Relocate:

• Washington County, OR: Relocate before starting work (Required)

Work Location: In person

Salary : $57,000 - $62,000