Client Success Specialist

Description

 
Job Summary

In the Client Success Specialist role, you will be responsible for servicing and maintaining client relationships with a nationwide customer base using a consultative approach. You will directly support the salesforce by executing the necessary processes to deliver marketing data-related services and information to clients. This is not the typical customer service role; the ability to learn and manage complex information and use a variety of internal and external systems will be vital to your success.
This position will work in our Fort Myers, FL location. We have an energetic, fast-paced, and highly collaborative working environment. This is an incredible opportunity for someone who wants to grow their career in customer service and/or sales.

• Process internal/external service requests.
• Deliver on-time, error-free execution of client requests.
• Utilize a multitude of marketing data platforms and systems.
• Manage workflow in a timely, efficient manner.
• Ensure the accuracy and completion of client projects.
• Achieve monthly team and individual productivity goals.
• Assist in the achievement of divisional revenue goals.

Requirements

• Process internal/external service requests.
• Deliver on-time, error-free execution of client requests.
• Utilize a multitude of marketing data platforms and systems.
• Manage workflow in a timely, efficient manner.
• Ensure the accuracy and completion of client projects.
• Achieve monthly team and individual productivity goals.
• Assist in the achievement of divisional revenue goals.
• Prior customer service experience and a commitment to exceeding customer expectations; preferably in a consultative setting.
• Intermediate to advanced Microsoft Excel knowledge; this is extremely necessary as it serves as the foundation to many of our proprietary data-processing tools and web interfaces. Advanced skills in working with complex spreadsheets and data formulas are preferred.
• Strong attention to detail and ability to multitask.
• Skills in planning, prioritizing, and adapting within a fast-paced environment; maintaining a high level of organizational skills, efficient follow-through, and a high sense of accountability.
• Strong written and oral communication skills; necessary to provide support to both internal teams and clients.
• Ability to work well independently as well as in a collaborative team environment.
• High school diploma or equivalent required; B.A./B.S. in Advertising, Marketing, or Business preferred.