Configuration Management Operations Analyst

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. Working Arrangement Hybrid Job Description The Opportunity The Configuration Management Analyst will be responsible for keeping the Configuration Management Database (CMDB) clean, accurate, and up to date as the central source of truth for IT data. The CMDB Analyst will manage, monitor, and maintain CMDB health and wellness based on correctness, compliance, completeness, and fullness. This includes managing duplicate, stale, and orphan configuration items (CI’s). The CMDB Analyst will support various IT teams and global segments to improve CI data including classes, naming conventions, attributes, data sources, relationships, and validate data maps. Additional responsibilities enforcing CMDB governance, policy, process and procedures, and training and educating the user community. Responsibilities Oversee the recurring cleanse and maintenance of the CMDB ensuring all duplicates, aged and orphan CIs are managed. Build relationships with internal stakeholders to define and populate business services in CMDB Represent the CMDB team as a point of contact for Configuration Management (CMDB) in Infrastructure (Hardware), Cloud infrastructure, Business Applications (Software) for end-user computing and data centers. Collaborate with global colleagues across segments to ensure the CMDB is complete, current, and accurate Maintain data quality, integrity, and security of CMDB Hours of Operation: EST Time Zone (Night Shift) What motivates you? You obsess about customers, listen, engage and act for their benefit. You think big, with curiosity to discover ways to use your agile approach and enable business outcomes. You thrive in teams and enjoy getting things done together. You take ownership and build solutions, focusing on what matters. You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone. What we are looking for 2 years hands-on experience and background in ServiceNow CMDB, configuration management and discovery Solid understanding of CMDB concepts Understanding of ITIL, ITAM, and IT Service Management concepts Configuration Management, ITIL, and/or ITAM certification is a plus Proven success managing and supporting a CMDB, preferably ServiceNow In the areas of Configuration Management (CMDB), Automated discovery of Infrastructure devices, standard hardware (servers/laptop), mobile devices, network gear, business applications, software, cloud infrastructure What can we offer you? A competitive salary and benefits packages. A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills. A focus on growing your career path with us. Flexible work policies and strong work-life balance. Professional development and leadership opportunities. Our commitment to you Values-first culture We lead with our Values every day and bring them to life together. Boundless opportunity We create opportunities to learn and grow at every stage of your career. Continuous innovation We invite you to help redefine the future of financial services. Delivering the promise of Diversity, Equity and Inclusion We foster an inclusive workplace where everyone thrives. Championing Corporate Citizenship We build a business that benefits all stakeholders and has a positive social and environmental impact. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers. We’re proud of our accomplishments and recognitions. Recent awards include: Forbes 2022 World’s Best Employers Canada’s Top 100 Employers 2023 Best Place to Work in Asia-Pacific 2022 Canada’s Top Employers for Young People 2023 Best Place to Work for LGBTQ Equality 2022 To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the 'Job Alerts' section located in the top right corner of the page. From there, you can sign up to receive job alerts. Discover how you can grow your career, make impact and drive real change with our Winning Team today at www.manulife.com/careers.

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