HOSPITALITY OPERATIONS MANAGER

Job Summary

RESPONSIBLITIES:
Leads, drives, manages and inspires a diverse team to provide elevated service to clients and guests.
Assists with the training of new hires, as well as the ongoing training of current staff, to ensure a consistently high level of professionalism among staff members
Support onsite operations focusing on reception, catering and conference services.
Champions development, performance evaluations, succession planning, and has focused on building single- and multi-unit management skills; have full understanding of all roles within operation; supports the team with tools and systems
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Manage financial reporting for the account.
Provides recommended new or updated policies and procedures pertaining to the various operations managed by Rapport in tandem with Workplace Lead approval
Coordinates weekly staffing schedules and updates for members of the Team, including provision for vacation and holiday coverage
Ensures that the Team is trained in executing emergency procedures
Ensures all team members adhere to client approved attire
Provides regular updated data and reports regarding operations, levels of activity, etc. to clients as agreed upon and requested
Provides input with regards to associate performance, highlighting successes as well as areas for improvement
Covers vacations, sick time and breaks
Greet client employees and visitors, welcome visitors with a smile and maintaining eye contact through the entire interaction.
Assist in making space reservations using an online tool and escorting guests throughout the office
Speak knowledgeably about the office, building, surrounding areas, transportation, local restaurants and other points of interest
Manage the access badge process for employees and visitors according to client standards
Ensure the cleanliness and restock of all office space to include open work areas, conference rooms, lobby, and kitchen
Coordinate and arrange basic office equipment repairs and maintenance
Carry out instructions for security, fire, health and safety guidelines
Provide first-line support for basic office technology
Interface with vendors (catering, AV, etc.) to provide seamless customer support and communicate effectively with all other departments.
Communicate effectively with peers, displaying accuracy and attention to detail both in verbal and written communications.
Maintain a strong awareness of business activity and communicate all updates with your team members.
Conduct opening and closing walkthroughs when business requires
Other duties as assigned

Key Competencies

Has the ability to think quickly, analytically, strategically, and accurately
Shows expert client relationship, influencing, presentation, listening, and communications (written and verbal) skills
Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient
Demonstrates initiative, ownership, multitasking, prioritization, and organization skills
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with clients and visitors.
Advanced computer skills and knowledge of office technology / equipment including Microsoft Suite
Punctual, dependable, and dedicated to achieving operational excellence, down to the smallest of details.
Discreet, ethical, and committed to maintaining a high degree of confidentiality.
7 Years of management experience in a high energy, high volume customer service operation in corporate or luxury hospitality.
The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.