TALENT & DEVELOPMENT SPECIALIST (REMOTE/CLT)

Job Summary

Compass Group is looking for a Learning and Development Specialist to design training for Compass One Healthcare and support the Learning Management System (LMS). You will design, develop, and deploy training that aids learners in acquiring skills and competencies relevant to business success. You will be accountable for maintaining system functionality to create an optimal user experience, implementing and maintaining technical and functional solutions, and driving best practices and change management.  This position requires exceptional customer support and problem-solving skills, and the ability to work both independently and collaboratively with peers and internal customers. This role is flexible on location, and you will be able to work remotely. 

Positions at this location may require proof of COVID-19 vaccination, boosters, and/or regular COVID testing. Where permitted by law, applicants who are offered a position for this location may be asked about their vaccination status, which must meet minimum business requirements. All religious, medical, or other legally recognized exemptions regarding vaccination status will be considered.

***The ideal candidate is located in Charlotte, NC or within a reasonable commuting distance. All candidates must be willing to periodically perform work from the Company’s Charlotte office.***

Responsibilities

• Collaborate as an instructional design expert to design, develop, and implement learning for both face-to-face and online courses for Compass One Healthcare
• Manage internal instructional design projects, external partners, and SMEs in creating appropriate content for courses that may include video, photos, audio, tests, quizzes, and interactive activities
• Establish and maintain high performing relationships with business partners to ensure learning solutions meet identified needs
• Provide direction and guidance in learning-concept design to support organizational goals
• Analyze learning needs, tasks, styles, and multi-lingual needs to develop end-to-end learning assets
• Serve as program manager for Compass One Healthcare courses
• Consult on and configure course and program technical design and implementation to translate business partner needs into clearly defined system requirements, including audience definition and creation
• Solid experience developing technical and soft skills training 
• Consultative approach, with analytical problem solving and troubleshooting skills that lead to rapid and accurate problem resolution 
• Professional and diplomatic communication with all levels of internal and external stakeholders

Qualifications

• Bachelor's degree in Instructional Design, Instructional Systems Technology, Curriculum and Instruction, Educational Technology, or related field
• 3-5 years of professional experience actively developing learning content across multiple technology platforms (including mobile)
• Experience successfully deploying large, enterprise-wide e-learning projects and programs into production
• Expert level proficiency in using e-Learning software & LMS services such as Articulate, Camtasia, Moodle, or similar technologies
• High level proficiency in using MS Office suite & web-based conference services such as WebEx, Teams, and similar technologies
• Proven ability to lead others towards a timely completion of projects with both urgent and long-term deadlines
• Proven ability to manage multiple time-sensitive projects simultaneously, while working with multiple levels of key stakeholders
• Basic knowledge of adult learning principles and learning evaluation
• Portfolio of current online course design & delivery examples
• Experience supporting a learning management system as it relates to learning design configurations
• Solid experience developing technical and soft skills training 
• Consultative approach, with analytical problem solving and troubleshooting skills that lead to rapid and accurate problem resolution 
• Professional and diplomatic communication with all levels of internal and external stakeholders
• Ability to explain instructions, policies, procedures and to present findings and conclusions clearly, concisely and appropriately for the audience 
• Practical understanding of project management