Hospice Team Coordinator

"I am inspired by knowing that I am part of a team that makes a difference for a patients and family members."

-Deborah, Team Coordinator

At Compassus, we are dedicated to compassionate care, clinical excellence and providing comfort and support to patients and their families facing the end of life. As a Hospice Team Coordinator, you work in the middle of all the action that happens at the office while supporting the entire Inter-disciplinary Team and coordinating the clinical efforts for our patients. Our Hospice Team Coordinators are the organization hub for the office and clinical team. We support families during the end-of-life process and even after our patients die. For many of our team members, this is more than a career - it's a calling.

Do you want to make a difference in the lives of others? Join our team today as a Hospice Team Coordinator to positively impact the experiences of our patients and families.

Position Summary

The Hospice Team Coordinator is responsible for modeling the 3 Company values of Compassion, Integrity, and Excellence, and for promoting the Compassus philosophy, using the 6 Pillars of success as the foundation. S/he is responsible for upholding the Code of Ethical Conduct and for promoting positive working relationships within the Company, among all departments, and all external stakeholders. The Hospice Team Coordinator has responsibility for the patient chart, including establishing the chart at admission and the ongoing maintenance of documentation until the patient is discharged and the chart is closed in accordance with Medicare/Medicaid rules and regulations. The Hospice Team Coordinator will facilitate the flow of patient information to all members of the IDT in a timely manner. S/he is responsible for applying the rules and regulations of state and federal regulatory agencies and other certified agencies.

Position Specific Responsibilities

• Enters the following:
  • Referral intake data.
  • Newly admitted patient information.
  • Colleague time and visit count and mileage on daily labor tool.
  • Patient visits from documentation attached to Time and Travel Log.
  • Updated patient demographic information.
  • All patient medications (under the supervision of a registered nurse)
• Enters patient information into Health Trans and completes the pharmacy instruction sheet; faxes the instruction sheet with the medication list to the pharmacy.
• Establishes patient chart.
• Ensures all admission documentation is signed and dated, with attending physician/medical director CTI and order to admit.
• Tracks DME and medical supplies orders, and advises management team of trends.
• Logs submission of and monitors timely return of physician orders.
• Verifies accuracy, legibility, and inclusion of all required time log, checking time logs for corresponding clinical visit notes and relevant attachments.
• Files documents accurately in corresponding patient chart, and thins charts as necessary.
• Ensures proper documentation of changes in level of care.
• Collects and assembles recertification/decertification paperwork, and notifies appropriate providers of patient discharge.
• Submits requests for medical records and hospital inpatient charts, and processes provider notifications when relevant.
• Rotates deceased/discharged patient charts from active chart status, and establishes deceased/discharged patient files.
• Coordinates communication with the members of the IDT.
• Communicates effectively with members of IDT, patients, families, and the community.
• Answers incoming telephone calls, takes accurate messages, and transfers calls appropriately.
• Transfers phone system to secondary system as appropriate.
• Assists DCS with pre- and post-IDT activities, including agendas, updated plans of care (UPOC's), etc.
• Places copies of updated plans of care in patient charts; returns originals to nurse for signature; and re-files signed originals in patient charts.
• Updates IDT agenda and patient roster.
• Mails or faxes UPOC's to attending physician.
• Performs other duties as assigned.

Education and/or Experience

• High school diploma or GED required.
• Two (2) to three (3) years related experience and/or training highly preferred.

Skills

• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from leaders, colleagues, investors, and external parties. Strong written and verbal communications.
• Other Skills and Abilities: Ability to understand, read, write, and speak English. Articulates and embraces hospice philosophy. Effective communications with physicians, nurses, and other healthcare personnel. Experienced in answering telephones and responding to patients or families. High integrity, including maintenance of confidential information such as patient records.

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is regularly required to use hands to finger, handle, or feel; talk and hear. The colleague frequently is required to stand, sit, and reach with hands and arms. The colleague is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The colleague must frequently lift and/or move more than 25 pounds. Specific vision abilities required by this job include close vision. The work environment characteristics described here are representative of those a colleague encounters while performing the essential functions of this job. There will be possible exposure to infectious diseases through working with clinical caregivers. The noise level in the work environment is usually quiet.

At Compassus, including all Compassus affiliates, diversity, equity, and inclusion are fundamental to our Pillars of Success. We are committed to creating a fair work environment where our colleagues feel welcomed, highly valued, and respected. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Estimated salary range $11.94 - $33.88 / hour. Actual salary will vary by geographic location and experience.