What are the responsibilities and job description for the Outreach Coordinator position at Complete Staffing Solutions, Inc.?
Job Description
$25.45/hr
8a-4p(M-F)
PRIMARY RESPONSIBILITIES
• Serve as a primary point of contact for clients requesting services.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of services provided.
• Coordinating pre-authorization paperwork with clients
• Screens clients for available services and services already provided
• Preparing electronic files for upcoming audits
• Scheduling appointments for various inspections
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funding source requirements
• Prepares referrals for heating system and heat pump eligible clients
• Completes required documentation and submit to Director in a timely manner
• Maintain program records according to established standards
• Ensure compliance with program/department, agency and /or funding source requirements, as well as Self Help Inc. policies and procedures
• Schedules other appointments as necessary
• Attend and participate in engagement team meeting as requested and communicate effectively with clients and staff in other areas
• Other duties as assigned
EXPECTATIONS AND SKILL REQUIREMENTS
• Maintains a valid driver’s license, reliable transportation and ability to meet insurance standards
• Ability to communicate technical terms to a diverse client base
• Strong computer skills, Microsoft Office and Sales Force experience a plus.
• Ability to calculate dimensions, area and volume
• Commitment to working with people of different backgrounds and income levels
PHYSICAL REQUIREMENTS
• Ability to ascend and descend stairs
• Ability to work in sitting for extended periods of time
• Ability to lift 10 lbs. frequently and up to 35 lbs occasionally
A Successful background check is required.
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