Infrastructure Support Analyst - Physical Security

CompuNet, Inc.
Meridian, ID Full Time
POSTED ON 5/5/2022 CLOSED ON 6/5/2023

Job Posting for Infrastructure Support Analyst - Physical Security at CompuNet, Inc.

We are seeking a mid-level to experienced Infrastructure Support Specialist to join our Physical Security (PhySec) team.
Why join CompuNet?
CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed. We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.
We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more.
What You’ll do
This role works alongside our PhySec team to provide support for existing and evolving customer needs. This role presents an exciting opportunity to join a mature Technology company and grow your career and skill set. We are a fast-paced environment, working with many cutting-edge technologies. You will be technically challenged and will have the opportunity to grow and specialize in a nearly limitless number of areas
The right candidate will be able to demonstrate a general knowledge and proficiency with a wide array of general IT technologies and show a strong desire to learn Physical Security technologies, specifically focused toward Genetec and Axis. Day-to-day responsibilities may include:

  • Providing Tier Two end user support and technical issue resolution for PhySec systems.
  • Troubleshooting customer PhySec systems.
  • Supporting end user network connectivity as needed for PhySec support.
  • Following processes and guidelines.

Who you are
You’re a strong team player that is invested in helping your customers succeed and contributing to a great company culture. We will train and carry the right person forward. We value coachability, attitude and work ethic over raw experience.
You have the following knowledge, skills, abilities and/or education:

  • Outstanding Communication Skills.
  • A strong understanding of general IT (PC, Networking, etc.).
  • A strong desire to contribute to the support and service of PhySec technology and to provide great customer satisfaction.
  • A thoughtful and diligent approach to the responsibilities and tasks.
  • Trustworthiness and high degree of ethical standards.
  • Highly motivated lifelong learner with a passion for IT and PhySec technologies.
  • Understanding of TCP/IP Networking.
  • Understanding of Microsoft Desktop Environments.
  • Ability to create effective communication documents.
  • Understanding of Microsoft Office tools.
  • Experience providing high level customer support.

Our ideal candidate will also have the following preferred knowledge and experience:

  • Experience with Genetec and Axis a plus.

Who we are
CompuNet, Inc. is an engineering-led Information Technology solution provider that offers consulting, design, and implementation services. Our team consists of highly skilled IT architects and engineers with a long history of designing IT solutions. Each customer works with a dedicated local team who understands their business, their infrastructure, and their goals. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

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