What are the responsibilities and job description for the Service Administrator position at Compunnel Inc.?
Role: Service Administrator
Duration: 6 Months & Extendable
Location: Fort Wayne IN
Job Id: CMI2JP00006776
Work Location: 3415 Coliseum Blvd. West; Fort Wayne; Indiana; USA; 46808
Job Description:
Position Summary:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
Key Responsibilities:
Serves as the first point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Assesses customers needs and gathers pertinent information
Creates basic work orders in appropriate systems
Provides some status updates to customers, as requested
**Additional Manager Notes**
Day to day: Phone management, they will be doing admin responsibilities, scheduling. Helping field service supervision department.
Prior experience: Basic admin skills, basic computer knowledge. Microsoft suite products (outlook, will be answering emails). Prior customer service experience is very helpful as well. Scheduling experience.
Hours will be Monday – Friday 7AM – 3:30PM, potentially OT time. Manager would like to have 30 Min onsite or Zoom interviews, whichever the candidate is comfortable with. This position could be a temp to full time. The position is onsite and they will need to be local.
NEW CAMPAIGN CODE: SD1923UQ2
Job Types: Full-time, Contract
Pay: $20.00 - $23.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Fort Wayne, IN 46808: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- admin skills: 3 years (Preferred)
- customer service: 3 years (Preferred)
- Scheduling: 2 years (Preferred)
Work Remotely:
- No
