Technician

Position: Field Service Technician

Location: Calhoun, GA, 30701 (100% travel position)

Duration: 3 Months to permanent

Job Description

Proposed work days and times:

Proposed work days and times: [Wed - Sun 2:00pm-11:00pm] Training hours may differ. ***Subject to change with some variation of possible rotation, weekends, nights, OT. Approx. [1.5 from targeted location] travel range. Primary work location [Calhoun, GA 30701]. 100% travel within territory assigned.

Physical & Technical Requirements:

This is a physical job, so you must have the ability to do the following:

• A valid driver’s license with satisfactory driving record within company-required standards.
• Ability to successfully pass background and drug testing
• Ability to lift 50 pounds and work in close quarters within and around the equipment.
• Familiarity with computers and a variety of consumer communications devices, such as smart phones.
• Travel to/from assigned territories and company facilities, including during inclement weather is essential.
• Service experience or electro mechanical experience is a plus
• You will be driving your personal vehicle the first 90 day of the apprentice program to multiple job sites.

Responsibilities:

Field Service Technician I

· Join our dynamic service team for this entry level field service position. Depending on your assigned territory, you will

· provide services, repairs and technical maintenance for ATM's, retail point of sale (POS) equipment, locksmithing, Electric Vehicle Charging (EVC) plus related PC and PC peripherals on customer premises.

· Our training consists of on the-job mentoring as you might expect, but also formal classroom, virtual and self-paced training for extensive learning opportunities.

You are responsible for:

• Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.). Electro mechanical repair.
• Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
• Performing technical fixes such as clearing paper jams, card jams, bill jams, etc.
• Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures
• Prioritizing and planning service calls
• Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory
• Contacting the customer with the estimated time of arrival
• Working with customers to ensure satisfaction with service delivery and understanding of product functionality
• Following key/alarm/combination control processes in assigned area of responsibility

What is the Role?

• Our entry level Field Service Technicians respond to basic customer requests for equipment issues.
• Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day.
• Using provided tools and repair kits, you will travel to customer sites to resolve the issue.
• Our entry level technicians respond to 5-8 calls per day across their territory.

The benefits are clear:

• Once you successfully complete the 90 day apprenticeship program and are hired as a DN employee, you will be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave and paid training and time off – we offer tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.

Job Types: Full-time, Contract

Salary: $18.50 per hour

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Field Service Technician: 1 year (Required)
• Maintenance/Repairing/Troubleshoot: 1 year (Required)

License/Certification:

• NEED CAR (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road

Salary : $19