Desktop Support

Computer Aid, incorporated, a leader in IT services and solutions has an immediate, long term opening for experienced Desktop Support Technicians in the Durham, NC. market. The Desktop Support Technician will be performing a variety of general support tasks within an established IT infrastructure.

Primary Responsibilities:

• Support, configure, maintain, and troubleshoot PCs.
• Participate as a member of the PC Support Team, which provides computing services and direction for NA users of Windows 7, Windows 10, Office 2013, Office 2016, Internet Explorer, Outlook and other business applications on PCs and laptops attached to a Windows Active Directory local area network.
• Be responsible for the setup of new and used computers, including coordination with the user and configuration of new laptops and PCs using Microsoft Image delivery tools.
• Troubleshoot hardware and software problems for PC users.
• Assist in the evaluation, testing and implementation of new and upgraded PC hardware and software, such as Windows Operating System, MS Office, VPN clients, virus protection software, etc.

Required Skills:

• BS or equivalent and 1 - 3 years IT experience.
• Strong knowledge of and experience supporting:
• Microsoft Office suite
• Outlook
• Internet Explorer
• Remote VPN clients
• TCP/IP and basic LAN issues
• SMS, Microsoft Windows and Windows Active Directory experience a plus.
• A strong customer focus and exceptional skills in delivering desktop support required.

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Durham, NC: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Preferred)

Work Location: In person

Salary : $30 - $35