Credit and Collections Analyst

Job Title: Credit and Collections Analyst

Location: Knoxville, TN 37932

Duration: 12 Months

Job Description:

· Monitor accounts receivable and identify overdue accounts.

· Contact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect it in installments.

· Document daily collections activity by creating and maintaining notes and follow-up tasks within Oracle collections module.

· Research account disputes and billing discrepancies.

· Perform account/payment reconciliations and coordinate with cash applications team to ensure proper applications.

· Identify delinquent accounts that will potentially require external collection efforts.

· Upload AR invoices to customer portals.

· Provide customers with reporting such as statements, aging, or other miscellaneous reporting requests.

· Coordinate documentation of customer refunds.

· Request customer tax exemption documentation and upload for tax team review.

· Build strong communication with both internal departments and external customers.

· Analyze and assess the creditworthiness of new customers and additional service quotes using external credit risk management tools/reports.

· Provide recommendations for payment terms and contract modifications based on credit guidelines and/or customers’ payment history.

· Monitor outstanding aged receivables for applicable accounts.

Required:

· 1 years’ experience in credit, collections, and accounts receivable.

· Strong communication and interpersonal skills (verbal, written and listening).

· Experience in process improvement and a focus on digitization/automation.

· Flexibility and ability to pivot tasks based on business needs.

· Strong PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)

· Corporate ERP systems, Oracle a plus.

Job Types: Full-time, Contract

Salary: $22.00 - $24.00 per hour

Benefits:

• Life insurance

Weekly day range:

• Monday to Friday

Experience:

• Accounts Receivable: 1 year (Preferred)
• Account Reconciliation/Payment Reconciliations: 1 year (Preferred)
• Payment Collection: 1 year (Preferred)
• Oracle/ERP: 1 year (Preferred)

Work Location: In person

Salary : $22 - $24