What are the responsibilities and job description for the Dock Hand position at Conanicut Marina?
Position Overview: Dock Attendants, or Dock Hands are the front line of customer service. They are usually the first interaction a boater has with the marina and must make a positive first impression. Therefore, they must be responsible individuals who will present themselves well to the boaters.
Responsibilities
- Assisting boats docking and undocking.
- Securing water and electrical supply to boats as required. Check dock lines and utility supplies as necessary during changing weather conditions.
- Properly check transients in and out using the marina’s reservation software.
- Providing customer service, such as helping to load and unload supplies, delivering ice, and other small tasks to enhance customer experience.
- Maintaining cleanliness of the marina, including emptying trash cans, cleaning interior spaces and marina equipment ensuring the marina looks its best.
- Assistance as required in general Marina maintenance and repairs.
- Professionally answer the telephone and VHF radio.
- Know and understand the emergency procedures.
- Assistance as assigned in hurricane or storm preparation.
- Assistance with retail operations.
- Knowledge of marina rates.
- Knowledge of Marina regulations and enforcement procedures.
- Any other duties as assigned by Management.
Work Schedule: Hours are to be scheduled by Dockmaster, depending upon season. Normally works weekends and holidays, on call for all emergencies and storms.
Source: Hospitality Online
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