Dispatcher - Service

Why you will love Coca-Cola UNITED?

About us:

• Privately owned and operated with 100 years of historical strength and stability
• Dedicated to supporting internal career growth through on job training, learning and opportunity for career advancement
• Excellent Total Value Benefits Package to include:
• Two weeks paid vacation within first year
• Comprehensive Medical Preferred Provider Plan ($35 physical copay; $15 Teladoc copay)
• Dental, vision, flex spending
• Employee Assistance Program
• Company paid life insurance ($50,000)
• Additional optional insurance (accident, critical illness, universal life, home & auto)
• Paid maternity & paternity leave
• Paid holiday & sick time
• 401(k) match (50% on first 6%; plus an additional annual match of up to 3%)
• Exclusive employee discounts (cell phone, event tickets, gym membership, car buying, hotels, car rentals, technology needs and much more)
• Competitive Compensation 
• Fast paced environment promotes a healthy lifestyle
• For qualified candidates we offer an amazing CDL Tuition Program reimbursable up to $5250 for CDL school tuition – ask your Recruiter for details
   

Job Description

The Dispatcher Service is responsible for receiving incoming service calls and key completed service tickets. This position will also dispatch service technicians as needed.

What your day will look like:

• Answers phones and directs calls accordingly
• Creates service calls in the system
• Keys completed service tickets
• Prepares work orders and distributes to service crew
• Schedules service calls and dispatches service crew
• Communicates with customers to ensure satisfactory performance of service
• Keeps records of service calls and work orders
• Dispatches orders and relays messages and special instructions to mobile crews
• Performs appropriate duties as assigned by management

What you need to succeed:

• Minimum age 18 years old
• Valid driver’s license required and obligation to maintain compliance with UNITED fleet policy
• Personal Protective Equipment (PPE) as required by position and compliance with UNITED safety policies
• Regular and prompt attendance is an essential function of the job
• Ability to read, write and speak English
• Ability to maintain a neat professional appearance within Company guidelines
• Ability to maintain safety and security of Company assets
• Ability to utilize all Company provided resources and technology
• High school diploma or general education degree (GED); or 3 to 6 months related experience and/or training; or equivalent combination of education and experience
• Intermediate skills using MS Office Excel, Power Point, and Word
• Requires strong interpersonal skills, attention to detail, and the ability to work independently
• Repeated sitting