What are the responsibilities and job description for the Sales Coordinator position at Concentric, LLC?
Description
Concentric, an OnPoint Company is a leading provider of DC power and equipment maintenance solutions to warehouse and manufacturing customers. Our custom, engineered power systems and maintenance solutions minimize costly downtime through forklift power solutions, mission critical backup power and on-site forklift and allied equipment maintenance. Our mission is to eliminate interruption in our customers operations and allow them to focus on running their business. OnPoint Group has been awarded the 2020 Best Managed Companies by Deloitte and been named to the Inc. 5000 Fastest Growing Companies list for seven consecutive years! We believe in challenging the status quo and finding a better way to do business, which is how we have grown into the company we are today.
Our Sales Coordinator plays an important role in maintaining good customer relationships by acting as an extension of the field sales force. You will contribute to customer satisfaction by ensuring the accuracy and timely processing of orders. Collaboration with other departments is an important responsibility. This role requires excellent organizational and communication skills along with the ability to deliver high standards of customer service. This position will act as a liaison between Customer Care Managers, Engineering, Accounting and Customers to ensure all orders meet the Concentric standards.
Requirements
- Minimum Associate Degree from an approved two-year college or university. Prefer 4-year degree or very strong equivalent experience.
- Two years related experience and/or training with technical products within ERP systems.
- Proficiency in Microsoft Office including Excel and Word.
- Some accounting background experience/knowledge is helpful.
- Strong communication, problem solving, and analytical skills.
- Ability to organize his/her own work and work independently, with limited supervision.
- Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.
- Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
- Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction.
- Ability to work collaboratively with other departments toward the greater good of the organization.
- Ability to adapt to a fast-changing environment.
- Must have attention to detail with an eye for accuracy.
- Capable of identifying and completing critical tasks independently with a sense of urgency.
At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading Benefits to include:
- Competitive pay – Plus incentive opportunities and overtime potential!
- Full benefits package that starts day one – Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
- Uniform and boot allowance
- 8 paid holidays
- PTO - FT Employees receive 128 Hours of PTO Annually
- Training and mentoring – Learn from our experts in the industry
- Advancement opportunities – 80% of current service managers started out as techs!
The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern. The Concentric Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.
