Social Media Community Associate with Dutch

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Are you looking for a job where you can grow and a company that valuates your experience and effort every day, then we are a match! Conduent is developing the Customer Engagement Center for a world-famous automotive brand specialized in electric vehicles and EV Mobility.

If you are passionate about Social Media and Customer Engagement and are interested in spending your working day interacting with customers about this premium international automotive brand, we would love to hear from you soon!

What we offer you:

• A full-time contract,
• We pay an attractive salary and provide a bonus scheme,
• The training will be approximately 4 weeks, from Monday till Friday from 9.00 AM till 5.15 PM,
• On top of that we offer: life insurance, private medical healthcare, foreign language classes, personal sports card, flexible benefit platform, referral program that will allow you to earn extra bonus,
• A remote work model (on-site attendance - approximately 2 days/month),
• From your first day you’ll have access to development programs and world-class training opportunities for your personal requirement to develop yourself.

What is important in your job:

• Be the first point of contact for our client’s social media channels, including Facebook, LinkedIn, Twitter and more! Answering queries that may include all kind of commercial and client queries,
• Become an advocate for the organization in social media platforms, transforming customers into loyal fans, enhance brand reputation and attracting new customers,
• Engage with customers and prospects on social media to identify purchase opportunities, develop tactics to drive our client’s strategic objectives and become an expert to identify new opportunities in the social media landscape,
• Actively listening on a variety of social media channels to monitor the brand, products, and commentary. Tracking, providing analysis on and responding to conversations as appropriate,
• Bring innovative ideas to help contribute as well as fulfill social media strategy,
• Work with marketing and social media team members to coordinate campaigns with social media strategy and manage social media campaign responses,
• Measure and monitor social media objectives, using this information to help develop additional activities,
• Assist social media management with campaign responses and events,
• Your role will develop to include customer engagement through new channels in the future (phone and email) as we grow the project together.

We are looking for candidates with:

• C2/C1 level of Dutch language and at least B2 English is a requirement - an assessment of the Dutch language is conducted by an external vendor,
• A passion for Social Media (insight on communication techniques on websites: X, Facebook, Instagram) or experience working in this or a similar marketing area,
• Ability to manage different tasks in an efficient, accurate and timely manner,
• Working in an agile manner to switch between different tasks,
• A desire to work in an evolving landscape where new ideas and innovation are always at the forefront of your activity,
• Empathetic approach to each situation, ability to understand customer position and urge need to assist during the process,
• An engaging personality with a genuine feel for customer service,
• Strong communication skills and the ability to convey a message both verbally and in written form,
• Desire to grow and develop your skills to develop your role alongside the brand,
• Understand of the importance of accuracy and quality in customer interactions,
• Good use of IT systems,
• Affinity with Social Media Management and CRM tools is a nice to have,
• Desire to provide excellence in all you do,
• An interest in or affinity with the automotive sector.

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent,
• Our employees choose to build their careers at Conduent:
  • More than 25% of our associates have been with us for 5 years or more.
  • Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.
• Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’

Join Conduent! We’ll welcome you into our team. Apply now!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.