What are the responsibilities and job description for the Customer Care Analyst - Account Trainer position at Conduent?
**Conduent is hiring a Trainer II**
We have an immediate opening for a Trainer II. If you are interested in this position, apply online on Conduent careers. The job number is 64195.
Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics, and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.
We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.
Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.
Requirements:
- Professional demeanor, excellent communication and interpersonal skills, strong organizational skills
- Developed understanding of adult learning principles and ability to demonstrate effective and engaging presentations in a variety of delivery settings.
- Excellent written and verbal communication skills
- Strong computer application skills including Microsoft Office
- Ability to organize and prioritize work to meet deadlines
- Skilled in group facilitation and managing effective discussion and dialogue to enhance the learning experience.
- Individuals with a Client, Customer, and/or Stakeholder Focus
- Results-oriented attitude
- Interpersonal Skills and Teamwork
- Courage and Commitment
- Positive and energetic attitude.
- Bachelor's degree in Communications, Adult Education, or related background.
- Medicare/Medicaid and/or Health Insurance experience
- 2 years training and development experience
Additional information:
Where legally permissible, Conduent requires associates to attest to their COVID-19 vaccination status and may require proof of vaccination.