Receptionist - Temp

Overview

This position is accountable to provide general clerical and reception duties to include: Answering phone, meeting and greeting patients and hospital guests, providing accurate directions within the hospital and directions to and from all of the Cone Health facilities.

Responsibilities

Greets all patients, visitors and employees entering the facility in a courteous and professional manner, displaying good communication skills. (Includes placing one•s self in a highly visible position to facilitate active greeting.)--------------------------------------------------Arranges for or provides personal escort service whenever appropriate and necessary, can include assisting individual via wheelchair. --------------------------------------------------Provides accurate directions to patient rooms, hospital departments, etc.--------------------------------------------------Answers all calls/requests promptly, courteously and efficiently. Transfers calls correctly and provides non-confidential hospital information to the caller as needed. Maintains confidential information in compliance with HIPAA laws.--------------------------------------------------Maintains documentation to facilitate operation of the information center.--------------------------------------------------Utilize EPIC to retrieve patient information.--------------------------------------------------Performs job in a cost-effective manner and maintains work area in a neat and orderly fashion.--------------------------------------------------Assist with Systemwide duties as assigned by Supervisor or Director.--------------------------------------------------Performs routine clerical and administrative tasks as assigned by Supervisor or Director.--------------------------------------------------

Qualifications

EDUCATION:High School Diploma or equivalent, RequiredAssociates, Preferred EXPERIENCE:One year of clerical and/or receptionist experience required., RequiredPrior Epic system experience preferred. Prior experience in a customer service environment preferre, Preferred LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDPREFERRED