What are the responsibilities and job description for the Help Desk Technician position at Conexus Food Solutions?
Who We Are
Conexus Food Solutions is a leader in the Asian food service industry, bringing a diverse range of ethnic cuisines, such as Chinese, Japanese, Korean, and Thai, to the table. Our corporate headquarters in Chicago is where we house our fully integrated food processing, manufacturing, logistics, and worldwide supply chain services all under one roof. With distribution centers spanning the US, over 2 million square feet of warehousing space, and a fleet of more than 1,000 trucks, we're the go-to when it comes to reliable delivery services.
At Conexus Food Solutions, we believe that teamwork and collaboration are the keys to success. We pride ourselves on maintaining the highest standards of integrity and honesty in everything we do and building strong relationships with our clients. We're looking for individuals who share our values and are committed to excellence. Join our team and contribute to our culture of collaboration and integrity while growing your own skills and expertise. Together, we'll deliver high-quality products and exceptional service to our clients and achieve great things.
What You’ll Do
As a Help Desk Technician, you will assist in the upgrade of current network and help achieve the consolidation of remote offices into a centralized infrastructure. This position is responsible for assisting users with technical support related to hardware and software systems problem solving, solutions, and basic technical training.
- Provide prompt troubleshooting & resolution support to end users.
- Test and debug software and hardware issues in order to provide solutions to
- reported problems.
- Assist with coordinating the resolution of hardware/software system problems.
- Advise and assist end users with the operation and use of systems.
- Coordinate and maintain a log of request activities of the Help Desk; prioritize
- requests according to importance and length of time in queue.
- Configure and install desktop and laptop systems.
- Perform periodic maintenance of systems.
- Complete any additional responsibilities as assigned.
Required Experience
- Knowledge and experience with PC troubleshooting
- Knowledge and experience with basic networking
- Knowledge and experience in network cabling
- Basic understanding of Active Directory
- Basic understanding on Server and Workstation OSS
- Solid communication skills
- Self starter, capable of working alone or in a group
- Role is 100% on-site, and may require some travel.
