What are the responsibilities and job description for the IT Technician position at Confidential Company?
An IT Support professional makes sure that our company’s computer software and hardware remains functional and accessible for all employees. By creating IT support tickets and working to resolve them, Technicians reduce lost work time due to computer issues, increasing productivity and efficiency. The advice they provide can allow your team to fully utilize computer systems to maximize company’s return on investment in new technology. IT Support staff also gets new employees up and running on the software they need to complete their assigned job duties. In addition, Technicians may spot signs of hardware problems before they escalate, allowing your company to replace aging equipment before failures occur.
IT Support skills and qualifications
Candidate must possess certain qualifications. Skills that may indicate quality candidates suited for Technician positions include:
- High-level knowledge of commonly used software, hardware and applications
- Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
- Demonstrated written communication skills to create useful support logs
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
Job Type: Full-time
Pay: $35,000.00 - $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
Schedule:
- Monday to Friday
- Weekend availability
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
Salary : $35,000 - $40,000
