What are the responsibilities and job description for the Automotive BDC Representative position at Confidential?
Our dealership is seeking an automotive BDC Representative to add to our growing team. Our call center will focus on providing world class customer service on all inbound and outbound calls. This individual is responsible for organizing and directing the daily activities regarding our call center.
They will act as the “first line” of our dealership, by providing customers with a professional, courteous, and consistent experience though the use of effective telephone communication skills.
With our rich history of success and growth, we are looking to expand our workforce and are currently looking for driven, excited, dedicated individuals that are excited at the opportunity to join a winning team, and continue to drive home the culture of success that has been built. We provide the best environment for enthusiastic, driven sales people to be successful.
Responsibilities:
- Field phone calls from customers and potential customers with ultimate goal of providing excellent customer service
- Follow-up with both sold and unsold customers to ensure their satisfaction
- Generate leads by setting appointments on inbound calls
- Maximize the effectiveness and profitability of the dealership’s marketing efforts
- Assist the sales department’s efforts to increase automotive sales
- Run and collect metric reports
Qualifications:
- Must have some BDC experience
- Great customer service ability
- Outstanding communication skills, both verbal and written
- Ability to converse with potential customers and generate rapport
- Confidence in your ability to be successful
- A desire to work in a commission, performance-based, environment
- Great attitude with high-energy personality
- Professional appearance and work ethic
- Self-starter and self-motivated
- Ability to work well in a process-driven environment
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Chicago, IL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Automotive BDC: 1 year (Required)
Work Location: One location
