What are the responsibilities and job description for the Call Center Representative position at Confidential?
The ideal candidate will be a quick learner. This person will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for incoming calls.
Objectives of this role
- Answer our inbound calls in a timely manner
Responsibilities
- Build positive relationships by going above and beyond with customer service, ensuring that all leads and questions are handled appropriately
- Create and maintain record of daily problems and remedial actions taken, using CRM database
Requirements
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Job Type: Full-time
Pay: $1,000.00 - $1,300.00 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Call center
- In-person
Application Question(s):
- If hired on, would you be available to start work immediately?
- For IMMEDIATE consideration, please provide us with a good PHONE NUMBER to schedule you for an immediate interview.
- This is a weekly paid position and our reps avg: 1300/week. Is that ok?
Experience:
- Call center: 1 year (Required)
Language:
- Clear English (Required)
Work Location: In person
Salary : $1,000 - $1,300
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