Customer Service - $14/Hour - Onsite

Position will be located at:

1672 Independence Drive, Suite 200,
New Braunfels, TX 78132

**Must have the ability to work onsite at the above address**

We need friendly, helpful agents to answer questions, provide up-to-date information and address any concerns with the utmost sense of care. The ideal candidates will have a passion for solving problems and helping others while exhibiting a winning attitude. In return, we will support you with tools and guidance to advance your career.

About us:

We focus on providing the environment, selection process, benefits, and paid training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 25,000 employees.

ABOUT THE JOB

As a Customer Service Representative, you will provide a high-end customer service experience for every customer, mainly dealing with email communications.

What you will be working on:

· Answer billing and general account questions from customers and potential customers

· Sign up new customers and provide answers to service inquiries

· Execute changes to existing customer accounts, process plan upgrades/downgrades

· Provide exceptional customer service via email and online chat to resolve questions or concerns

· Work collaboratively in a team environment across all departments

· Maintain customer database and ensure records are updated

· Follow up with customers to retain relationship and satisfaction

What You Will Bring:

· Excellent email/written communication skills

· At least 25 WPM typing (Preferred: 35 WPM), with minimum errors

· Proficient use of technology, including computers and smart phones. Agents will need to have the ability to use our customer service tools and applications, and be able to competently guide customers through use of the website and application

· A positive, customer-first attitude

· Ability to problem solve. We want our agents to think outside the box to find the best resolution for the customer

· We trust our agents with taking care of sensitive customer information

· 18 years of age or older

What We Will Bring:

· Strong employee engagement culture

· Full time, permanent opportunities

· Career growth, and leadership development programs

· Paid Training

· Competitive pay rates

· Paid Time Off

· 401(k) and match

· Medical, Dental and Vision Insurance

· Employee Referral Bonus Plan

Job Type: Full-time

Pay: $14.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: One location