Executive Director

OVERALL JOB PURPOSE
Demonstrate strong leadership and managerial skills necessary to ensure a productive, safe, and professional work environment for all Community Staff members and residents. Direct and coordinate the operations of the Community in a way that fosters a collaborative management team which Company understands and promotes its shared authority, responsibilities, and duties. Demonstrate through leadership and ensure that your community is making every effort to attain the company’s goal of 100% occupancy, resident satisfaction, and operation within budget while upholding our values.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• Must be 21 years of age.
• Prior management experience of six (6) years; including operational and financial experience in managing employees, customer service, budget process, purchasing, payroll, and accounts payable/receivable.
• Knowledge of and ability to conform to applicable laws, rules, and regulations and meets state or provincial health related requirements (as applicable for position).
• Demonstrated ability to work in a team setting and to convey strong public-relations skills. Experience in computer use and relevant software applications are strongly preferred.
• In addition to the above, the following skills are strongly preferred: experience serving senior citizens; familiarity with laws and regulations applicable to the Community and Human Resources principles.
• Demonstrated ability to communicate effectively and politely (in English), both verbally and in writing, with residents and staff.
• Dedication for mentoring and coaching all Community employees to success. Knowledge of risk / loss control and prevention through maintenance.
• Knowledge of aspects of marketing, which includes, but is not limited to, sales skills, advertising, census management, and public relations.
• Must be competent and knowledgeable in operations, policies, and procedures.
• Maintain a positive, respectful, and professional approach with coworkers and residents.
• Ability to keep all business and operations information confidential.
• Have effective organizational and project management skills with attention to detail.
• Ability to work under time constraints and meet department deadlines.
• Must possess a high school diploma or GED.
• Satisfactorily pass Company and state regulated criminal record clearance, health screening and TB clearance (if applicable).

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide leadership, supervision, training, guidance, and communication while overseeing all aspects of Community management, including special attention to the following areas:
• Census—Develop and implement techniques and resources designed to attain and maintain 100% occupancy at all times through effective community relations, special events, direct-inquiry calls, Community tours, etc. Devote time each week for community outreach, follow up on direct inquiries, and conduct tours to prospective residents in conjunction with the Community Development Director.
• Budget—Participate in the formulation of the annual Community budget. Follow the approved operating budget. Communicate and obtain approval from Regional Vice President of Operations for exceptions.
• Resident Relations—Assess resident satisfaction through continued personal interactions. Identify areas of concern regarding residents’ well-being and suitability to reside in the Community. Conduct monthly resident meetings. Promptly and effectively respond to emergency calls from residents and take appropriate action according to established protocol.
• Respond in a timely manner to resident complaints regarding any issue to assure residents are receiving services that meet Company standards. Make recommendations for solutions to the Regional Vice President of Operations.
• Marketing- Ensure that management teams are trained to have effective phone and marketing skills and give effective tours and follow-up. Monitor compliance to company marketing plan and on retention resources and effective use of those resources to maximize retention of residents.
• Human Resources—Develop and maintain staff that provides quality service and ensures resident satisfaction. This includes direct responsibility for hiring; training; supervising; scheduling of hours, breaks, and meal periods; performance management, discipline, and discharge. Oversee and evaluate the effectiveness of the Community Managers in fulfilling their responsibility to manage and supervise their assigned unit effectively. Ensure the creation of a positive team concept among employees and residents. Work directly with Company Human Resources on managing personnel concerns.
• Compliance—Ensure that the Community is following company policy, state and federal regulations, and other applicable rules and regulations. This includes but is not limited to safety, training, and staffing. Maintain community records in accordance with Company policies, state and federal regulations.
• Food Service—Direct, evaluate, and interact with the Community Executive Chef in budgeting, inventory, compliance, reporting, preparation, and serving of attractive, appetizing, and balanced meals in accordance with Company Retirement Living guidelines. Maintenance of clean, sanitary, safe, and attractive kitchen and dining facilities shall be a priority for all staff.
• Maintenance—Ensure that day-to-day building and ground maintenance issues are adequately addressed and resolved, either by maintenance staff, contractors, Regional Maintenance Department staff, or the Community Support Office.
• Accounting—Submit timely reports, invoices, and other financials; record revenue and expenses on a regular basis in accordance with the Company guidelines.
• Safety—Ensure that the Community Management team maintains the Community Safety Program. Share responsibility with the Community Management team to enforce regular monthly employee Safety Committee meetings with recorded meeting minutes. Ensure that all injuries are immediately reported to the Injury Reporting Hotline and work directly with Community Human Resources to manage injury claims.
• Exercise managerial and supervisory authority in a manner that complies with Community guidelines and applicable laws. Interpret, implement, comply with, and effectively enforce Community practices consistent with such policies and laws.
• Provide effective and timely resolutions to problems occurring in the Community, using available resources and following company guidelines.
• Address issues impacting all areas of Community Management and resident satisfaction through weekly meetings with the Management Team.
• Assume responsibility for managing all day-to-day aspects directly supervised by the Community Management team in their absence to assure the smooth operation of those functions.
• Share responsibility with the Community Managers to respond to emergencies, evaluate resident needs, and take appropriate action.
• Oversee all programs and requirements necessary to make the Community profitable and successful.
• Attend conferences, training sessions, and managerial meetings as required.
• Delegate responsibilities that are appropriate to other staff members in order to meet the needs of the Community.
• Be responsible for maintaining normal business hours for the Community.
• Perform other Community staff members’ duties, if necessary, for the continuous operation of the Community.
• Perform other duties as assigned by the Regional Vice President of Operations.

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non- perishable gifts from residents, vendors, Community management, or others.
• Meet the assigned work requirements of the job. Regular attendance is required.
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude. Represent the community in a professional, courteous, and friendly manner.
• Adhere to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your supervisor.
• Adhere to all company policies, procedures, and processes.
• Promote resident advocacy and demonstrate excellent customer service at all times.
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).
• Maintains current food handlers permit and other certifications as necessary to fulfill state regulations, including minimum annual education requirements to maintain active certification.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Experience:

• management: 6 years (Preferred)

Work Location: One location