Front Desk Concierge/ Floater

Our company is in search of a friendly and professional Concierge to manage all client services. We’re searching for an experienced individual who can provide high-quality service to all our clients and understands the worth of exceptional customer service. The successful candidate will have a confident personality, enjoy networking with clients, and be equipped with excellent communication skills (written and verbal). In addition, the qualified candidate should possess a comprehensive knowledge of local businesses, travel selections, and entertainment scenes.

Location needed: Atlanta, GA

This Position is ON-CALL. MUST HAVE OPEN AVAILABILITY

Shifts:

• MUST BE AVAILABLE ON HOLIDAYS*
• WEEKEND AVAILABILITY IS A MUST *
• Must Be Able to Cover Different Shifts:
• Fri-Tues 3pm-11pm

• Responsibilities:

• Upon request of clients, make reservations at local establishments such as restaurants, businesses, hotels, and other entertainment venues.
• Handle inquires from clients and residents in a professional manner.
• Help with the organization of on-site events.
• Greet clients when they enter the building and guide them to their designated areas.
• Process important queries and manage customer expectations in a polite and friendly manner.
• Keep track of frequent clients and create a tailored experience based on their personal needs.
• Answer telephones and monitor the lobby.
• Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc.
• Maintain control of all keys. This includes logging the keys in and out.
• Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant.
• Maintain a clean and pleasant environment.
• Log in and secure all packages, deliveries, and other appropriate items at the designated area.

Requirements:

• Minimum of 2 year’s client-facing experience.
• Basic computer literacy skills and talent for technology.
• Advanced written and verbal communication skills.
• Excellent knowledge of local attractions and establishments.
• Polite, friendly, and self-assured attitude.
• Skills in multitasking and good time management.

We are an equal opportunity employer. We do not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in the provision of employment opportunities and benefits.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Night shift
• On call
• Weekend availability

Ability to commute/relocate:

• Atlanta, GA: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• This position is on call, do you have open availability to cover any shift?
• Are you able to work the following shifts: Fri-Tues 3pm-11pm?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Required)
• Front desk: 2 years (Required)

Work Location: Multiple Locations