What are the responsibilities and job description for the Front Desk Receptionist position at Confidential?
We are seeking a friendly, customer service focused Front Desk associate to join our team at Quality Inn located in Wenatchee, Wa. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service related work experience, we’d like to meet you.
GENERAL RESPONSIBILITIES:
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
- Provide exceptional guest service
- Efficiently manages the operations of the front desk, ensure check in and check out is timely
- Warmly and professionally welcome all guests
- Process guest check-in; confirm reservations, assign guest rooms
- Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved
- Maintain knowledge of hotel policies including rates, discounts, special offers and community events
- Maintain knowledge of upcoming events, local area and hotel offerings
- Ensure prompt delivery of billing to guests
- Process all payments types e.g. charges, cash, checks, debit or credit cards
- Discreetly handle confidential guest information
- Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Choice brand standards.
- Maintain STRICT key controls.
- Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.
Preference to people with Choice Advantage Experience and open availability
*Under new Managment and Ownership*
Job Types: Full-time, Part-time
Pay: $16.50 - $18.50 per hour
Expected hours: 25 – 45 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
Salary : $17 - $19
