What are the responsibilities and job description for the Lead Dispatcher position at Confidential?
Overview:
As a dedicated Amazon Delivery Service Partner, we're in search of a proactive and experienced Lead Dispatcher. With safety, efficiency, customer service, and teamwork at our core, the successful candidate will play an integral role in overseeing day-to-day operations, maintaining the fleet, and ensuring adherence to company policies.
Key Responsibilities:
- Daily Operations: Ensure seamless operations, which includes dispatching, coaching, training, and onboarding.
- Team Management & Coaching: Lead and mentor a robust team, ensuring adherence to safety and delivery metrics. Document all coaching activities using Google Documents and engage in individual discussions with team members.
- Onboarding & Training: Handle the screening, scheduling, interviewing, and hiring processes. Conduct team orientations and in-route training.
- Fleet Maintenance: Collaborate closely with the fleet manager, stepping in during their absence. Oversee fleet performance, manage repairs, and ensure a road-worthy fleet at all times.
- Safety & Compliance: Lead safety meetings, conduct audits, and inspections to ensure all safety measures are met. Emphasize safety standards and ensure compliance with the weekly scorecard.
- Continuous Improvement: Track fleet service and status and share updates with the leadership team. Develop action plans based on safety metrics and research, and implement follow-up assessments.
- Vendor Collaboration: Communicate and collaborate with vendors to maintain fleet service. Plan and implement preventive care for the fleet.
- Company Policies: Ensure both employees and yourself are held accountable by establishing action plans and following up on them.
Qualifications:
- Education: High School Diploma or equivalent.
- Experience: Four (4) years as a full-time manager or team lead. An additional four (4) years demonstrating the knowledge, skills, and abilities needed for this role.
- Licensing: Must possess a valid Driver's license and maintain it in good standing.
- Technical Proficiency: Familiarity with computer-aided diagnostic programs, MS Outlook, Word, and Excel. Basic knowledge of office equipment, including printers, copiers, and fax machines.
- Other: Must be eligible to work in the U.S., at least 21 years of age, and demonstrate knowledge in fleet vehicle maintenance and repair.
Benefits:
Competitive pay: $19.00 - $19.50 per hour
401(k) with matching
Comprehensive health benefits: Dental, Health, and Vision insurance
Paid time off & Tuition reimbursement
Varied shift schedule: 10-hour, 12-hour, and 8-hour shifts available, with weekend availability.
Why Join Us?
We are more than just a delivery service; we prioritize safety, customer service, and teamwork. Our commitment to these values shapes our company culture and operations. Join us and make a tangible difference in the delivery experience for countless Amazon customers.
We are an Equal Opportunity Employer. All candidates will be considered without regard to age, race, color, religion, sex, national origin, disability status, or any other characteristic protected by law.
Job Type: Full-time
Work Location: In-person
If you are enthusiastic about ensuring smooth operations and have the necessary experience, we'd love to hear from you. Please apply with your updated resume detailing your qualifications and relevant experience.
Job Type: Full-time
Pay: $19.00 - $19.50 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 4 hour shift
- 8 hour shift
Ability to Relocate:
- Goldsboro, NC: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20
