What are the responsibilities and job description for the Operations Manager position at Confidential?
What you will be doing:
Manage, motivate, and mentor branch employees;
Ability to “wear many hats” is required. This leader will need the ability to actively support the following: performing site evaluations, assisting in project scheduling, supporting sales/quotes, performing warehousing functions, manage the performance of direct reports, including work allocation, performance management, training, coaching, succession planning, career development and compensation; Foster a culture of clear, direct communication within the branch. Monitor Branch Sales and find innovative ways to increase.
- Oversee and maintain customer service levels, including customer inquiries and resolution of customer issues.
- Ensuring we are delivering an excellent customer experience . Work closely with other leaders to understand branch performance and KPI (Key Performance Indicators) targets.
- Ensure the branch team receives the proper safety training and equipment. Drive continuous improvement in all aspects of branch operations; managing sales performance, customer focus, on-site facilities; vehicle fleet etc.
What we are looking for:
- 5 years plumbing supply/distribution or relevant plumbing experience, 5 years management experience. Ability to manage multiple direct reports. Ability of provide and maintain top notch customer service.
- Ability to generate sales/margin growth . Ability to keep branch aligned with operational goals. Team Player with ability to establish strong relationships. Strong computer knowledge in all MS Office applications
What you’ll get:
Compensation - $90 – 120K base, plus bonus
- Paid holidays, vacation & sick time
- Excellent medical, dental & vision insurance
- Affordable Medical, Dental and Vision plans
- 401K with 3% company match
- Short and Long Term Disability Plans Available
- Free Life Insurance Policy
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.
Job Type: Full-time
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?
Experience:
- home services industry management: 10 years (Preferred)
Work Location: In person
Salary : $90,000 - $120,000
