Operations Manager

Hello,

We are seeking an experienced Operations Manager to lead our Managed Services team within the infrastructure domain. The ideal candidate will be responsible for overseeing day-to-day operations, with a strong focus on incident management, ensuring seamless delivery of services to clients. This role requires a strategic thinker who can manage multiple priorities, resolve incidents promptly, and lead continuous service improvements.

Key Responsibilities:

• Manage and optimize infrastructure operations for clients.
• Lead and develop incident management processes to minimize service disruptions.
• Ensure timely escalation and resolution of service incidents.
• Collaborate with cross-functional teams to improve service delivery and performance.
• Oversee and manage service level agreements (SLAs).

Qualifications:

• Proven experience in operations management and infrastructure support.
• Strong expertise in incident management and service delivery.
• Excellent communication and problem-solving skills.