Parts & Service Director

We are a domestic dealership looking for an experienced Automotive Parts & Service Director to add to our growing dealership. This individual must be a strong leader who runs an efficient and profitable parts and service department, and focuses on team-building and servicing customers.

Responsibilities

• Monitor the performance of the service and parts departments
• Forecast goals and objectives for both parts and service departments and strives to meet them
• Prepare and administer an annual operating budget for the service and parts departments
• Maintain reporting systems required by general management and the factory
• Hire, train, motivate and monitor the performance of the service and parts department personnel
• Foster professional employee development and coordinate with department managers to determine need for advanced training
• Understand, keep abreast of and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know
• Understand and ensure compliance with manufacturer warranty and policy procedures
• Make customer satisfaction a department priority, ensuring that service and parts personnel are courteous and respectful in their interaction with customers
• Maintain high-quality service repairs and minimize comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Handle customer complaints immediately and according to dealership's guidelines
• Administer warranty claims, review warranty policy adjustments, understand and apply warranty guidelines, ensure correct processing of claims and communicate warranty information and clarifications to customers
• Develop dealership service and parts pricing plans and recommend them to dealer or general manager
• Keep abreast of new equipment and tools available and recommend purchases
• Serve as liaison with factory representatives

Qualifications

• 3 years experience as a Parts and/or Service Manager within a franchised dealership
• Well-versed within the parts and service departments
• Valid driver’s license with good driving record
• Prior experience managing a team or in a supervisory capacity
• A team player who is focused on providing exemplary customer service
• Great customer service skills
• Detail oriented, teamwork driven, and organized
• Ability to work well in a process driven environment
• Professional appearance and work ethic
• High school diploma or equivalent

Benefits

• Competitive Compensation — base commission
• Medical & Dental Insurance
• 401(k) Plan
• Paid Time Off / Vacation Time
• Life and Disability Insurance
• Employee Discounts
• Employee Referral Bonus
• State-of-the-Art Facility

Job Type: Full-time

Pay: $135,000.00 - $200,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Relocation assistance
• Retirement plan

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Experience:

• automotive parts management: 2 years (Preferred)
• automotive service management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• East Meadow, NY (Required)

Ability to Relocate:

• East Meadow, NY: Relocate before starting work (Required)

Work Location: In person

Salary : $135,000 - $200,000